Real-time Reporting with Pulse

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This manual is for version Current of Reporting.

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Article Description
Article Description
Add a Widget You can add a new report widget to your Genesys Pulse dashboard or wallboard.
Agent statistics Definitions of available Agent statistics you can include in reports.
Campaign statistics Definitions of available Campaign statistics you can include in reports.
Dashboard and Wallboard Examples View examples of dashboards and wallboards to help you choose what you want to display.
Display External Content You can use an IFRAME widget to show content from an external URL on your Genesys Pulse dashboard.
eServices statistics Definitions of available eServices statistics you can include in reports.
Genesys Pulse Accessibility Genesys Pulse accessibility features and guidelines.
Genesys Pulse User Preferences Use Genesys Pulse User Preferences menu to set Languages and Time Zones.
Get Started with Genesys Pulse Genesys Pulse is your gateway for monitoring your contact center, so you can better meet your business needs. This getting started page will get you running, viewing, and managing reports.
Import/Export Export dashboards, wallboards, and templates from one environment to another.
Manage Report Templates Create and use Genesys Pulse templates to simplify widget creation.
Popular Reports Popular real-time reports that are often included in dashboards.
Pulse Manage Agents Using Agent Widgets, perform agent management actions such as managing agent skills, or forcing agents to logout.
Queue statistics Definitions of available Queue statistics you can include in reports.
Real-time Reporting with Genesys Pulse Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.
Report Formulas You can use a formula to retrieve statistics or specific key performance indicators (KPIs).
Standard Report Templates Standard report templates are provided with Genesys Pulse.
Statistic Properties Properties of statistics that you can use in your templates and reports.
Template Function Library Functions that you can use to customize templates.
Widget Errors Error-handling in Genesys Pulse. In most cases users have to contact Genesys Pulse Administrators to resolve these errors.
Widget Management Widget Management allows allows administrators and supervisors to perform basic operations with widgets (editing, removing, activating, deactivating).
Widget Types Types of widgets that you can add to your Genesys Pulse dashboard or wallboard.
Working with Dashboards and Wallboards Use Genesys Pulse dashboards and wallboards to display real-time reports.

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