Real-time Reporting with Pulse

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Related documentation:

• How Reporting works
• Get Started with Genesys Pulse

Article	Description
Article	Description
Add a Widget	You can add a new report widget to your Genesys Pulse dashboard or wallboard.
Agent statistics	Definitions of available Agent statistics you can include in reports.
Campaign statistics	Definitions of available Campaign statistics you can include in reports.
Dashboard and Wallboard Examples	View examples of dashboards and wallboards to help you choose what you want to display.
Display External Content	You can use an IFRAME widget to show content from an external URL on your Genesys Pulse dashboard.
eServices statistics	Definitions of available eServices statistics you can include in reports.
Genesys Pulse Accessibility	Genesys Pulse accessibility features and guidelines.
Genesys Pulse User Preferences	Use Genesys Pulse User Preferences menu to set Languages and Time Zones.
Get Started with Genesys Pulse	Genesys Pulse is your gateway for monitoring your contact center, so you can better meet your business needs. This getting started page will get you running, viewing, and managing reports.
Import/Export	Export dashboards, wallboards, and templates from one environment to another.
Manage Report Templates	Create and use Genesys Pulse templates to simplify widget creation.
Popular Reports	Popular real-time reports that are often included in dashboards.
Pulse Manage Agents	Using Agent Widgets, perform agent management actions such as managing agent skills, or forcing agents to logout.
Queue statistics	Definitions of available Queue statistics you can include in reports.
Real-time Reporting with Genesys Pulse	Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.
Report Formulas	You can use a formula to retrieve statistics or specific key performance indicators (KPIs).
Standard Report Templates	Standard report templates are provided with Genesys Pulse.
Statistic Properties	Properties of statistics that you can use in your templates and reports.
Template Function Library	Functions that you can use to customize templates.
Widget Errors	Error-handling in Genesys Pulse. In most cases users have to contact Genesys Pulse Administrators to resolve these errors.
Widget Management	Widget Management allows allows administrators and supervisors to perform basic operations with widgets (editing, removing, activating, deactivating).
Widget Types	Types of widgets that you can add to your Genesys Pulse dashboard or wallboard.
Working with Dashboards and Wallboards	Use Genesys Pulse dashboards and wallboards to display real-time reports.