Agent 101

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Just getting started with Genesys Engage cloud? Let's begin with what most agents do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.

Get started Most popular Agent Desktop Workforce Management

First 10

Most popular

Learning by app

Here's a more complete list of learning topics to get you started, organized by application.

Agent Desktop


You do most of your work—interacting with customers and communicating with fellow team members—in the Agent Desktop application.

Workforce Management


You manage your schedule, request days off, and trade shifts within the Workforce Management application.

Contact us

If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.

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