Get started

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Learn how to get started as an agent in Genesys Engage.


What is the role of an agent?

An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. As an agent, you can handle specific channels, consult with team members, and assist customers by providing standard responses to their questions.

Ready? See How do I get started? to learn how to open your desktop and work schedule applications.

Looking for answers to specific questions? Try these topics:

How do I get started?

Use your browser to access the Genesys Portal landing page (your administrator or supervisor can provide the link).

You can find all of your company's Genesys applications in the All Apps tab. Apps for agents and supervisors, such as Agent Desktop, Workforce Management, and Reporting, appear under Users.

View Documentation and eLearning from the Help (Active Circle Question.png) menu, located in the upper right corner of Genesys Portal.
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