Drilldown: Article

None (2) · No (216) · Yes (12)

ATC (108) · Draft:ATC (109) · Draft:GDE (6) · GDE (7)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (4) · No (221) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Action map performance (4) · Web chat lifecycle (4)

Other values: ; About modules About the data we track About the tracking snippet Action maps overview Additional information (admin view) Advanced tracking with cookies api.session.getCustomerCookieId api.session.getData api.session.getId Apply an action map to specific webpages autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Best practices for segments Campaign attributes Chat-related tags Configuring your bot Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create your first chat bot Custom attributes Customer summary (admin view) debug Define an action map's triggers destroy Display icons in the Journey gadget dom - ready Event click-related tags Event tag examples Examples of segments Examples: Events methods with content offers Examples: Events methods with web chats Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation (GDPR) Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Get started identify init Initialization methods initialized Integration with Genesys Widgets Intent Disambiguation Live Now load Map traits to link customer records Method reference Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance off on once Operators Outcome scores (admin view) Outcomes overview Overview Page-related tags pageview Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prepare widgets for Genesys Predictive Engagement Prioritize an action map Product-related tags record Required Genesys Cloud CX domains Route an action map to an agent queue Salesforce lead creation and campaign attribution Scenario: Engage visitors who scroll to the bottom of a page Scenario: Segment visitors who wait 6 seconds Scenario: Segment visitors who wait too long Searches performed (admin view) Segments assigned (admin view) serialize Session methods Slots and Slot Types Third-party integrations overview Track a page's canonical URL Track the #hash portion of the URL fragment Tracking methods Types of sessions Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow Use Adobe Launch with Genesys Predictive Engagement Use Events methods with web actions Use Google Tag Manager with Genesys Predictive Engagement Utility methods Versioning Bots View action maps View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat overview Web sessions Web tracking Web Tracking API Working with Bots

None (19) · Action map performance (4)

Other values: ; About modules About the data we track About the tracking snippet Action maps overview Additional information Adobe Launch Advanced tracking with cookies api.session.getCustomerCookieId api.session.getData api.session.getId autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Campaign attributes Chat-related tags Configure an advanced orchestration flow action Content offers examples Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create your first bot Custom attributes Customer summary debug Define the triggers destroy Display icons in the Journey gadget DOM - ready Event click-related tags Examples of event tags Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation Genesys Predictive Engagement overview Get started Google Tag Manager identify init Initialization methods initialized Integration with Genesys Widgets Intent Disambiguation Live Now load Map traits Method reference Monitor Monitor content offers off on once Operators Outcome scores Outcomes Overview Page-related tags pageview Prepare Architect Prepare Genesys Cloud CX Prepare widgets for Genesys Predictive Engagement Product-related tags record Required Genesys Cloud CX domains Route to agent queue Salesforce lead creation and campaign attribution Scenario: 6-second timer Scenario: Visitors who scroll Scenario: Visitors who wait Searches performed Segment best practices Segment examples Segments assigned serialize Session methods Set the priority Specify webpages to trigger on Third-party integrations overview Track #hash in URL fragments Track a page's canonical URL Tracking methods Tracking snippet Types of sessions Unknown visitors Use Events methods with web actions Utility methods Versioning bots View action maps View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chats examples Web sessions Web tracking Web Tracking API

None (85) · ActionMaps (6) · Analytics (6) · api.session (6) · ArchFlow (12) · Compliance (4) · ContentOffers (6) · Cookies (6) · DevTracking (12) · EventsMethods (6) · FormTrackAPI (2) · initialization methods (6) · Journey Shaping (1) · JourneyData (12) · Modules (12) · Outcomes (6) · Segments (10) · Segments, Outcomes, ActionMaps (2) · Sessions (4) · UtilityMethods (8) · WebActions (10) · WebChat (8)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · AdminGuide (99) · Event (20) · SDK (86) · User (13)

None (230)

None (228) · SL09 (2)

None (230)