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Article > productshort : ATC or Draft:PEC-AD or Draft:PEC-GSM or Draft:PEC-REP & Dimension : UtilityMethods or None & UseCase: None

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Standalone:
None (361) · No (451) · Yes (730)
productshort: (Click arrow to add another value)
Platform:
None (843) · GenesysCloud (13) · GenesysEngage-cloud (618) · GenesysEngage-cloud, PureConnect, GenesysCloud (4) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (7) · GenesysEngage-onpremises, PureConnect, GenesysCloud (10) · PureConnect (3) · PureConnect, GenesysCloud (4) · PureConnect, GenesysCloud, GenesysEngage-cloud (39)
ComingSoon:
None (1191) · No (348) · Yes (3)
Role:
None (1370) · Administrator (8) · Administrator, Agent, Supervisor (2) · Administrator, Developer (2) · Administrator, Supervisor (116) · Agent, Supervisor (26) · Supervisor (18)
DisplayName:
None (44) · Architecture (8) · Agent State Details report (7) · Agent Login-Logout Details report (7) · Agent Group Membership Details Report (7) · Callback reports (6) · Agent Details Activity Report (6) · Outbound Contact reports (6) · iWD Metrics (5) · High availability and disaster recovery (5) · Prerequisites (5)
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TocName:
None (858) · Agent State Details report (7) · Agent Login-Logout Details report (7) · Agent Group Membership Details Report (7) · Outbound Contact reports (6) · Genesys Multicloud CX (6) · Callback reports (6) · Agent Details Activity Report (6) · Prerequisites (5)
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Dimension: (Click arrow to add another value)
Product:
None (263) · Agent Desktop (8) · Agent Workspace (37) · Genesys Predictive Engagement (110) · Genesys Skills Management (221) · Reporting (903)
Manual:
PDMLibraryGIM (185) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · RPRT (139) · PDNAA (121) · None (111) · CX Insights (110) · GCXIMCPRG (52) · Admin (40) · AdminGuide (30) · Agent (27) · GIMPEGuide (27) · AIUG (26) · GIM (25) · RT (23) · GCXIPRGLibrary (21) · GCXI (21) · AgentGuide (18) · GCXIPEGuide (18) · II (18)
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Application:
None (1403) · Agent Workspace (1) · IVR Administration (4) · Pulse Reporting (14) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (11) · Reporting, Reporting GCXI (104)
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PEPageType:
None (1508) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (4) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (5)

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A

A cont.

D

D cont.


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