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Article > Platform : GenesysCloud or GenesysEngage-cloud or PureConnect, GenesysCloud & ComingSoon: No

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Standalone:
None (50) · No (1938) · Yes (91)
productshort:
Draft:PEC-WFM (250) · PEC-WFM (222) · Draft:PEC-REP (157) · PEC-REP (150) · Draft:DES (107) · DES (106) · Draft:PEC-REC (67) · Draft:WID (63) · Draft:PEC-OU (62) · PEC-OU (54) · Draft:ATC (51) · Draft:PEC-AS (51) · Draft:PEC-GSM (49) · PEC-REC (48) · PEC-AS (47) · WID (45) · PE-GPR (43) · ATC (43) · Draft:PE-GPR (33)
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Role:
None (756) · Administrator (667) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (23) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (216) · Agent (72) · Agent, Supervisor (52) · Developer (66) · Staff (8) · Supervisor (192)
DisplayName:
Getting started (16) · Standard Responses (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Logging in and out (6) · Schedules (6) · New in this Release (6)
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TocName:
None (76) · Getting Started (18) · Genesys Multicloud CX (10) · Genesys Cloud CX (9) · Logging In and Out (6) · New in this Release (6) · WebChat (5) · Agent Details Activity Report (5) · Click-to-Dial (5) · Overview (5) · Prerequisites (5) · Activity History (5) · Calendar (5) · Service Client API (5) · Trading (5) · Localize widgets and services (5)
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Dimension:
None (1987) · ActionMaps (2) · Analytics (2) · ArchFlow (2) · bots (6) · CallbackClickToCall (6) · Compliance (2) · ContentOffers (2) · deploydigital (4) · email, digital (2) · EventsMethods (2) · Journey (6) · JourneyData (2) · Metrics (6) · Outcomes (2) · RealTime (14) · Segments (2) · Segments, Outcomes, ActionMaps (2) · Sessions (2) · UserComms (4) · WebChat (6) · WebChatService (2) · WebMessaging (12) · WebTrackingLimit (2)
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Manual:
Supervisor (271) · RPRT (247) · Administrator (211) · Designer (210) · Agent (137) · CXContact (105) · ManageCC (94) · Admin (93) · None (89) · User (88) · Help (73) · SDK (55) · AdminGuide (50) · RT (44) · SupervisorHelp (42) · Super (28) · GCAPI (28) · SCAPI (24) · Developer (22) · Deployment (22)
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Application:
None (969) · Agent Desktop (4) · Agent Setup (72) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (6) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (62) · Designer (201) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (20) · Platform Administration (42) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (113) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (191) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (206)
UseCase:
None (2053) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · CE37 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (2079)

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