Difference between revisions of "ATC/Current/AdminGuide"
From Genesys Documentation
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** Get Started GenesysEngage-cloud | ** Get Started GenesysEngage-cloud | ||
** Get Started PureConnect | ** Get Started PureConnect | ||
| + | * -Global settings | ||
| + | ** About global settings | ||
| + | ** Web tracking | ||
| + | ** Tracking snippet | ||
| + | ** Action settings | ||
* -Tracking | * -Tracking | ||
** About tracking | ** About tracking | ||
| − | |||
| − | |||
* -Segments | * -Segments | ||
** About segments | ** About segments | ||
| Line 26: | Line 29: | ||
** About action maps | ** About action maps | ||
** Overview action maps | ** Overview action maps | ||
| − | |||
** Maintain | ** Maintain | ||
** Action maps | ** Action maps | ||
| Line 35: | Line 37: | ||
** Route | ** Route | ||
** Schedules | ** Schedules | ||
| + | ** Override frequency capping | ||
** Prioritize | ** Prioritize | ||
| − | |||
* -Actions | * -Actions | ||
** About actions | ** About actions | ||
** About web messaging | ** About web messaging | ||
| + | ** About content offers | ||
| + | ** AboutArchFlows | ||
| + | ** Action library | ||
** About web chats | ** About web chats | ||
| − | |||
| − | |||
** About webhooks | ** About webhooks | ||
| − | |||
* -Journey shaping | * -Journey shaping | ||
** About sessions | ** About sessions | ||
| Line 71: | Line 73: | ||
** Action Map Performance | ** Action Map Performance | ||
** Usage | ** Usage | ||
| + | ** Journey Action Maps | ||
| + | ** Journey Outcomes | ||
| + | ** Journey Segments | ||
* -Compliance | * -Compliance | ||
** About compliance and data | ** About compliance and data | ||
| Line 102: | Line 107: | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Build actions and action maps | |sectionheading=Build actions and action maps | ||
| − | |description=Learn about the types of actions available in {{MINTYDOCSPRODUCT}} | + | |description=Learn about the types of actions available in {{MINTYDOCSPRODUCT}}. Learn how to create action maps that use actions to engage visitors and further your business goals. |
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Create_messaging_offer}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers}} |
| − | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Integrate with an external system using an Architect flow}} | |
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow | ||
| − | |||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=See results | |sectionheading=See results | ||
Revision as of 12:34, March 23, 2021
The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.
Contents
Configure and administer Genesys Predictive Engagement for your organization.
Get started
Get started implementing Genesys Predictive Engagement in your organization.
Track journey events
Learn how to start tracking visitors on your website with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of visitors and their trackable behaviors.
- [[ATC/Current/AdminGuide/About_tracking|]]
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- About event tracking with tag managers
Build actions and action maps
Learn about the types of actions available in Genesys Predictive Engagement. Learn how to create action maps that use actions to engage visitors and further your business goals.
See results
Learn about the analytics capabilities that Genesys Predictive Engagement provides.
Third-party integrations
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.
Solutions, best practices, and business scenarios
Review these articles to improve and extend your use of Genesys Predictive Engagement.
Glossary
Learn Genesys Predictive Engagement terminology.
Comments or questions about this documentation? Contact us for support!