Difference between revisions of "ATC/Current/AdminGuide"
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** Best practices | ** Best practices | ||
** Segment examples | ** Segment examples | ||
+ | ** Segments | ||
** Manage segments | ** Manage segments | ||
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* -Outcomes | * -Outcomes | ||
** About outcomes | ** About outcomes | ||
** Outcomes Overview | ** Outcomes Overview | ||
** Outcomes | ** Outcomes | ||
+ | ** Manage outcomes | ||
* -Action maps | * -Action maps | ||
** About action maps | ** About action maps | ||
** Overview action maps | ** Overview action maps | ||
** Action maps best practices | ** Action maps best practices | ||
+ | ** Maintain | ||
** Action maps | ** Action maps | ||
** Trigger | ** Trigger | ||
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** Prioritize | ** Prioritize | ||
** Activate inactivate | ** Activate inactivate | ||
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* -Actions | * -Actions | ||
** About actions | ** About actions | ||
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** About webhooks | ** About webhooks | ||
** AboutArchFlows | ** AboutArchFlows | ||
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* -Journey shaping | * -Journey shaping | ||
** About sessions | ** About sessions | ||
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** GDPR | ** GDPR | ||
** About data tracking | ** About data tracking | ||
+ | * -Audit logs | ||
+ | ** View audit logs | ||
* -FAQs | * -FAQs | ||
** FAQs | ** FAQs | ||
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|defaultform=Form:Article | |defaultform=Form:Article | ||
|Auto=Crafted summary table | |Auto=Crafted summary table |
Revision as of 13:06, December 15, 2020
Contents
Configure and administer Genesys Predictive Engagement for your organization.
Get started
Get started implementing Genesys Predictive Engagement in your organization.
Track journey events
Learn how to start tracking with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors.
- [[ATC/Current/AdminGuide/About_tracking|]]
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- About event tracking with tag managers
Build actions and action maps
Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to create action maps that use actions to engage customers and further business goals.
See results
Learn about the analytics capabilities that Genesys Predictive Engagement provides.
Third-party integrations
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.
Solutions, best practices, and business scenarios
Review these articles to improve and extend your use of Genesys Predictive Engagement.
Glossary
Learn Genesys Predictive Engagement terminology.