Difference between revisions of "ATC/Current/AdminGuide"

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|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
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|topicslist=* -Get started
 
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** Get Started GenesysCloud
 
** Get Started GenesysCloud
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** Outcomes Overview
 
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** Outcomes
 
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* -Actions
 
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** About actions
 
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** About actions and action maps
 
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** Action library
 
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* -Web messaging
 
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** About web messaging
 
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* -Web chats
 
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** Chat offers
 
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* -Content offers
 
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** About content offers
 
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** Content offers in the Action Library
 
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** Content offers
 
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** MonitorContentOffers
 
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** About webhooks
 
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** Overview
 
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** Scenario: Spa booking integration
 
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** Columns for webhooks in the Action Library
 
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** PreparePCWebhooks
 
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** Build webhooks
 
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** Monitor webhooks
 
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** Troubleshoot
 
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* -Third-party integrations
 
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** AboutArchFlows
 
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** OverviewArchFlows
 
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** Use the Architect flow with an action map
 
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* -Action maps
 
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** About action maps
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** Activate inactivate
 
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** Maintain
 
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** About attributes
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** About actions
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** AttributesVisitor
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** Action library
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** Campaign Attributes
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** About webhooks
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* -Journey shaping
 
** About sessions
 
** About sessions
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Revision as of 13:51, November 4, 2020

The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors.

Build actions and action maps

Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to create action maps that use actions to engage customers and further business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.

Glossary

Learn Genesys Predictive Engagement terminology.

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