Difference between revisions of "ATC/Current/AdminGuide"
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{{MintyDocsManual | {{MintyDocsManual | ||
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|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary | |alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary | ||
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | |displayname={{MINTYDOCSPRODUCT}} Administrator's Guide | ||
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|topicslist=* -Get started | |topicslist=* -Get started | ||
** Get Started GenesysCloud | ** Get Started GenesysCloud | ||
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* -Tracking | * -Tracking | ||
** About tracking | ** About tracking | ||
+ | ** Tracking snippet | ||
+ | ** Web tracking | ||
* -Segments | * -Segments | ||
** About segments | ** About segments | ||
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** Outcomes Overview | ** Outcomes Overview | ||
** Outcomes | ** Outcomes | ||
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* -Actions | * -Actions | ||
** About actions | ** About actions | ||
** About actions and action maps | ** About actions and action maps | ||
** Action library | ** Action library | ||
+ | * -Web messaging | ||
+ | ** About web messaging | ||
* -Web chats | * -Web chats | ||
** Chat offers | ** Chat offers | ||
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** Activate inactivate | ** Activate inactivate | ||
** Maintain | ** Maintain | ||
+ | * -Attributes | ||
+ | ** About attributes | ||
+ | ** Build attributes | ||
+ | ** Operators | ||
+ | ** AttributesVisitor | ||
+ | ** Campaign Attributes | ||
+ | ** AttributesJourney | ||
+ | ** Custom attributes | ||
+ | * -Journey shaping | ||
+ | ** About sessions | ||
+ | ** Sessions events overview | ||
+ | ** Web sessions | ||
+ | ** Conversation sessions | ||
+ | ** Custom sessions | ||
+ | ** Session library | ||
+ | ** Event types | ||
+ | ** Session attributes | ||
+ | ** Session card | ||
+ | * -Journey data | ||
+ | ** About journey data | ||
+ | ** Live Now | ||
+ | ** Customer details | ||
+ | ** Customer journey map | ||
+ | ** Searches performed | ||
+ | ** Segments assigned | ||
+ | ** Outcome scores | ||
+ | ** Additional information | ||
+ | ** Unknown users | ||
* -Analytics | * -Analytics | ||
** About analytics | ** About analytics | ||
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** Action Map Performance | ** Action Map Performance | ||
** Usage | ** Usage | ||
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* -Compliance | * -Compliance | ||
** About compliance and data | ** About compliance and data | ||
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* -FAQs | * -FAQs | ||
** FAQs | ** FAQs | ||
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|Auto=Crafted summary table | |Auto=Crafted summary table | ||
|DisplayName=Administer {{MINTYDOCSPRODUCT}} | |DisplayName=Administer {{MINTYDOCSPRODUCT}} | ||
− | |Context=Configure and administer | + | |Context=Configure and administer {{MintyDocsProduct}} for your organization. |
|TSSection={{TSSection | |TSSection={{TSSection | ||
|sectionheading=Get started | |sectionheading=Get started | ||
− | |description=Get started implementing | + | |description=Get started implementing {{MintyDocsProduct}} in your organization. |
|relatedarticles=*[https://all.docs.genesys.com/Draft:ATC/Altocloud_overview {{MINTYDOCSPRODUCT}} overview] | |relatedarticles=*[https://all.docs.genesys.com/Draft:ATC/Altocloud_overview {{MINTYDOCSPRODUCT}} overview] | ||
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}}{{TSSection | }}{{TSSection | ||
|sectionheading=Track journey events | |sectionheading=Track journey events | ||
− | |description=Learn how to start tracking with | + | |description=Learn how to start tracking with {{MintyDocsProduct}}. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors. |
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} | |relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} | ||
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|sectionheading=Build actions and action maps | |sectionheading=Build actions and action maps | ||
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|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | |relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
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}}{{TSSection | }}{{TSSection | ||
|sectionheading=See results | |sectionheading=See results | ||
− | |description=Learn about the analytics capabilities that | + | |description=Learn about the analytics capabilities that {{MintyDocsProduct}} provides. |
|relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | |relatedarticles=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | ||
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | ||
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}}{{TSSection | }}{{TSSection | ||
|sectionheading=Solutions, best practices, and business scenarios | |sectionheading=Solutions, best practices, and business scenarios | ||
− | |description= | + | |description=Review these articles to improve and extend your use of {{MintyDocsProduct}}. |
|relatedarticles=*[https://all.docs.genesys.com/Draft:Solution/ChatSolutions Altocloud with advanced chat routing] | |relatedarticles=*[https://all.docs.genesys.com/Draft:Solution/ChatSolutions Altocloud with advanced chat routing] | ||
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+ | |sectionheading=Glossary | ||
+ | |description=Learn {{MintyDocsProduct}} terminology. | ||
+ | |relatedarticles=* {{Link-Standalone|topic=ATC/Glossary}} | ||
}} | }} | ||
+ | |pagination=no | ||
|inherit=no | |inherit=no | ||
}} | }} |
Revision as of 13:35, October 30, 2020
Contents
Configure and administer Genesys Predictive Engagement for your organization.
Get started
Get started implementing Genesys Predictive Engagement in your organization.
Track journey events
Learn how to start tracking with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors.
- [[ATC/Current/AdminGuide/About_tracking|]]
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- About event tracking with tag managers
Build actions and action maps
Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to create action maps that use actions to engage customers and further business goals.
See results
Learn about the analytics capabilities that Genesys Predictive Engagement provides.
Third-party integrations
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.
Solutions, best practices, and business scenarios
Review these articles to improve and extend your use of Genesys Predictive Engagement.
Glossary
Learn Genesys Predictive Engagement terminology.