Difference between revisions of "ATC/Current/AdminGuide"

From Genesys Documentation
Jump to: navigation, search
(Published)
 
(16 intermediate revisions by 5 users not shown)
Line 1: Line 1:
 
{{MintyDocsManual
 
{{MintyDocsManual
−
|defaultform=Form:Article
+
|alternateforms=Form:ArticleUnstructured, Form:FAQ, Form:TaskSummary, Form:VideoGallery
−
|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary
 
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 +
|pagination=no
 
|topicslist=* -Get started
 
|topicslist=* -Get started
 
** Get Started GenesysCloud
 
** Get Started GenesysCloud
Line 8: Line 8:
 
** Get Started GenesysEngage-cloud
 
** Get Started GenesysEngage-cloud
 
** Get Started PureConnect
 
** Get Started PureConnect
 +
** Admin videos
 
* -Global settings
 
* -Global settings
 
** About global settings
 
** About global settings
Line 39: Line 40:
 
** Sessions events overview
 
** Sessions events overview
 
** Web sessions
 
** Web sessions
−
** Custom sessions
 
−
** Session library
 
−
** Event types
 
−
** Session attributes
 
−
** Session card
 
 
* -Journey data
 
* -Journey data
 
** About journey data
 
** About journey data
Line 49: Line 45:
 
** Customer details
 
** Customer details
 
** Customer journey map
 
** Customer journey map
 +
** Visitor journey (Genesys Cloud CX beta)
 
** Searches performed
 
** Searches performed
 
** Segments assigned
 
** Segments assigned
Line 58: Line 55:
 
** Analytics data
 
** Analytics data
 
** Visitor Activity
 
** Visitor Activity
−
** Action Map Performance
+
** Journey action map report
 +
** Journey outcome report
 +
** Journey segment report
 
** Usage
 
** Usage
 
* -Compliance
 
* -Compliance
Line 66: Line 65:
 
* -Audit logs
 
* -Audit logs
 
** View audit logs
 
** View audit logs
−
* -Videos
 
−
** Administrator videos
 
 
* -FAQs
 
* -FAQs
 
** FAQs
 
** FAQs
 +
|defaultform=Form:Article
 
|Auto=Crafted summary table
 
|Auto=Crafted summary table
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
Line 76: Line 74:
 
|sectionheading=Get started
 
|sectionheading=Get started
 
|description=Get started implementing {{MintyDocsProduct}} in your organization.
 
|description=Get started implementing {{MintyDocsProduct}} in your organization.
−
|relatedarticles=*[https://all.docs.genesys.com/Draft:ATC/Predictive_Engagement_overview {{MINTYDOCSPRODUCT}} overview]
+
|relatedarticles=*{{Link-Standalone|topic=ATC/Predictive_Engagement_overview|display text=Genesys Predictive Engagement overview}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysCloud|display text=Genesys Cloud}}
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysCloud|display text=Genesys Cloud CX}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-onpremises|display text=Genesys Engage on-premises}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-onpremises|display text=Genesys Engage on-premises}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Genesys Engage cloud}}
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysEngage-cloud|display text=Genesys Multicloud CX}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureConnect|display text=PureConnect}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureConnect|display text=PureConnect}}
 
}}{{TSSection
 
}}{{TSSection
Line 115: Line 113:
 
|sectionheading=Solutions, best practices, and business scenarios
 
|sectionheading=Solutions, best practices, and business scenarios
 
|description=Review these articles to improve and extend your use of {{MintyDocsProduct}}.
 
|description=Review these articles to improve and extend your use of {{MintyDocsProduct}}.
−
|relatedarticles=*[https://all.docs.genesys.com/Draft:Solution/ChatSolutions Predictive Engagement with advanced chat routing]
+
|relatedarticles=*{{Link-Standalone|topic=Solution/ChatSolutions|display text=Predictive Engagement with advanced chat routing}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 +
}}{{TSSection
 +
|sectionheading=Pre-configured settings
 +
|description=Learn about the pre-configured settings that Genesys Predictive Engagement contains. The settings cannot be edited.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Entities_Limit}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking_limit}}
 +
 +
 +
<br />
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Glossary
 
|sectionheading=Glossary
Line 123: Line 129:
 
|relatedarticles=*{{Link-Standalone|topic=ATC/Glossary}}
 
|relatedarticles=*{{Link-Standalone|topic=ATC/Glossary}}
 
}}
 
}}
−
|pagination=no
 
 
|inherit=no
 
|inherit=no
 
}}
 
}}

Latest revision as of 12:30, October 28, 2022

The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking visitors on your website with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of visitors and their trackable behaviors.

Create actions and action maps

Learn about the types of actions available in Genesys Predictive Engagement. Learn how to create action maps that use actions to engage visitors and further your business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.

Pre-configured settings

Learn about the pre-configured settings that Genesys Predictive Engagement contains. The settings cannot be edited.



Glossary

Learn Genesys Predictive Engagement terminology.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide (2024-07-27 23:14:16)"
Comments or questions about this documentation? Contact us for support!