Difference between revisions of "ATC/Current/AdminGuide"

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{{MintyDocsManual
 
{{MintyDocsManual
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|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary
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|alternateforms=Form:ArticleUnstructured, Form:FAQ, Form:TaskSummary, Form:VideoGallery
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
|pagination=no
 
|pagination=no
 
|topicslist=* -Get started
 
|topicslist=* -Get started
−
** Get Started PureCloud
+
** Get Started GenesysCloud
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** Get Started PureEngage
+
** Get Started GenesysEngage-onpremises
−
** Get Started PureEngage Cloud
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** Get Started GenesysEngage-cloud
 
** Get Started PureConnect
 
** Get Started PureConnect
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** About tracking
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** Admin videos
−
* -Journey data
+
* -Global settings
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** About journey data
+
** About global settings
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** Live Now
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** Web tracking
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** Customer details
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** Tracking snippet
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** Customer journey map
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** Action settings
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** Searches performed
 
−
** Segments assigned
 
−
** Outcome scores
 
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** Additional information
 
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** Unknown users
 
 
* -Segments
 
* -Segments
 
** About segments
 
** About segments
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** Segment examples
 
** Segment examples
 
** Segments
 
** Segments
 +
** Manage segments
 
* -Outcomes
 
* -Outcomes
 
** About outcomes
 
** About outcomes
−
** Outcomes best practices
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** Outcomes Overview
 
** Outcomes
 
** Outcomes
−
* -Conditions
+
** Manage outcomes
−
** About conditions
+
* -Action maps
−
** Build conditions
+
** About action maps
−
** Operators
+
** Overview action maps
−
** AttributesVisitor
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** Maintain
−
** Campaign Attributes
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** Action maps
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** AttributesJourney
 
−
** Custom attributes
 
 
* -Actions
 
* -Actions
 
** About actions
 
** About actions
−
** About actions and action maps
+
** About web messaging
−
** Action library
+
** About web chats
−
** Chat offers
+
** About content offers
−
* -Architect flows
 
 
** AboutArchFlows
 
** AboutArchFlows
−
** OverviewArchFlows
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* -Journey shaping
−
** ScenarioArchFlows
+
** About sessions
−
** PreparePCArchFlows
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** Sessions events overview
−
** BuildArchFlows
+
** Web sessions
−
** MonitorArchFlows
+
* -Journey data
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** TroubleshootArchFlows
+
** About journey data
−
* -Webhooks
+
** Live Now
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** About webhooks
+
** Customer details
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** Overview
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** Customer journey map
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** Scenario: Spa booking integration
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** Visitor journey (Genesys Cloud CX beta)
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** Columns for webhooks in the Action Library
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** Searches performed
−
** PreparePCWebhooks
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** Segments assigned
−
** Build webhooks
+
** Outcome scores
−
** Monitor webhooks
+
** Additional information
−
** Troubleshoot
+
** Unknown users
−
* -Content offers
 
−
** About content offers
 
−
** Content offers
 
−
* -Action maps
 
−
** About action maps
 
−
** Action maps best practices
 
−
** Action maps
 
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** Select action
 
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** Trigger
 
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** Outcome probabilities
 
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** Apply
 
−
** Route
 
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** Prioritize
 
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** Activate inactivate
 
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** Maintain
 
 
* -Analytics
 
* -Analytics
 
** About analytics
 
** About analytics
 
** Analytics data
 
** Analytics data
 
** Visitor Activity
 
** Visitor Activity
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** Action Map Performance
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** Journey action map report
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* -Settings
+
** Journey outcome report
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** About settings
+
** Journey segment report
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** Tracking snippet
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** Usage
−
** Web tracking
 
 
* -Compliance
 
* -Compliance
 
** About compliance and data
 
** About compliance and data
 
** GDPR
 
** GDPR
 
** About data tracking
 
** About data tracking
 +
* -Audit logs
 +
** View audit logs
 
* -FAQs
 
* -FAQs
 
** FAQs
 
** FAQs
 
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|defaultform=Form:Article
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Latest revision as of 12:30, October 28, 2022

The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking visitors on your website with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of visitors and their trackable behaviors.

Create actions and action maps

Learn about the types of actions available in Genesys Predictive Engagement. Learn how to create action maps that use actions to engage visitors and further your business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.

Pre-configured settings

Learn about the pre-configured settings that Genesys Predictive Engagement contains. The settings cannot be edited.



Glossary

Learn Genesys Predictive Engagement terminology.

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