Difference between revisions of "ATC/Current/AdminGuide"

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{{MintyDocsManual
 
{{MintyDocsManual
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|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
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|topicslist=* -Get started
 
|topicslist=* -Get started
 
** Get Started GenesysCloud
 
** Get Started GenesysCloud
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* -Tracking
 
* -Tracking
 
** About tracking
 
** About tracking
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** Tracking snippet
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** Web tracking
 
* -Segments
 
* -Segments
 
** About segments
 
** About segments
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** Outcomes Overview
 
** Outcomes Overview
 
** Outcomes
 
** Outcomes
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* -Attributes
 
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** About attributes
 
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** Build attributes
 
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** Operators
 
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** AttributesVisitor
 
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** Campaign Attributes
 
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** AttributesJourney
 
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** Custom attributes
 
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* -Journey data
 
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** About journey data
 
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** Live Now
 
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** Customer details
 
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** Customer journey map
 
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** Searches performed
 
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** Segments assigned
 
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** Outcome scores
 
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** Additional information
 
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** Unknown users
 
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* -Journey shaping
 
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** About sessions
 
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** Sessions events overview
 
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** Web sessions
 
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** Conversation sessions
 
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** Custom sessions
 
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** Session library
 
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** Event types
 
−
** Session attributes
 
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** Session card
 
 
* -Actions
 
* -Actions
 
** About actions
 
** About actions
 
** About actions and action maps
 
** About actions and action maps
 
** Action library
 
** Action library
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* -Web messaging
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** About web messaging
 
* -Web chats
 
* -Web chats
 
** Chat offers
 
** Chat offers
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** Activate inactivate
 
** Activate inactivate
 
** Maintain
 
** Maintain
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* -Attributes
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** About attributes
 +
** Build attributes
 +
** Operators
 +
** AttributesVisitor
 +
** Campaign Attributes
 +
** AttributesJourney
 +
** Custom attributes
 +
* -Journey shaping
 +
** About sessions
 +
** Sessions events overview
 +
** Web sessions
 +
** Conversation sessions
 +
** Custom sessions
 +
** Session library
 +
** Event types
 +
** Session attributes
 +
** Session card
 +
* -Journey data
 +
** About journey data
 +
** Live Now
 +
** Customer details
 +
** Customer journey map
 +
** Searches performed
 +
** Segments assigned
 +
** Outcome scores
 +
** Additional information
 +
** Unknown users
 
* -Analytics
 
* -Analytics
 
** About analytics
 
** About analytics
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** Action Map Performance
 
** Action Map Performance
 
** Usage
 
** Usage
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* -Settings
 
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** About settings
 
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** Tracking snippet
 
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** Web tracking
 
 
* -Compliance
 
* -Compliance
 
** About compliance and data
 
** About compliance and data
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* -FAQs
 
* -FAQs
 
** FAQs
 
** FAQs
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|defaultform=Form:Article
 
 
|Auto=Crafted summary table
 
|Auto=Crafted summary table
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
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|Context=Configure and administer Altocloud for your organization.
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|Context=Configure and administer {{MintyDocsProduct}} for your organization.
 
|TSSection={{TSSection
 
|TSSection={{TSSection
 
|sectionheading=Get started
 
|sectionheading=Get started
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|description=Get started implementing Altocloud in your organization.
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|description=Get started implementing {{MintyDocsProduct}} in your organization.
 
|relatedarticles=*[https://all.docs.genesys.com/Draft:ATC/Altocloud_overview {{MINTYDOCSPRODUCT}} overview]
 
|relatedarticles=*[https://all.docs.genesys.com/Draft:ATC/Altocloud_overview {{MINTYDOCSPRODUCT}} overview]
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_GenesysCloud|display text=Genesys Cloud}}
 
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}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Track journey events
 
|sectionheading=Track journey events
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|description=Learn how to start tracking with Altocloud. Then build the tools for identifying and organizing types of customers and their trackable behaviors.
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*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 
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}}{{TSSection
 
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|sectionheading=See results
 
|sectionheading=See results
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|description=Learn about the analytics capabilities that Altocloud provides.
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|sectionheading=Solutions, best practices, and business scenarios
 
|sectionheading=Solutions, best practices, and business scenarios
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|relatedarticles=*[https://all.docs.genesys.com/Draft:Solution/ChatSolutions Altocloud with advanced chat routing]
 
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Revision as of 13:35, October 30, 2020

The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors.

Build actions and action maps

Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to create action maps that use actions to engage customers and further business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.

Glossary

Learn Genesys Predictive Engagement terminology.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide (2024-07-27 21:16:43)"
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