Drilldown: Article

None (1) · No (223) · Yes (2)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (22) · Administrator (70) · Administrator, Agent, Supervisor (1) · Administrator, Developer (1) · Administrator, Supervisor (109) · Supervisor (23)

What is an interaction (3)

Other values: ; Abandon Delay Report About the Genesys Info Mart historical database Access control for Recording users Action Items Activity Summary Report Add a Widget Agent Conduct Report Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports Analyze related words ANI Details Dashboard ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Available report templates Billing Data reports Blocks Summary Report Bot Analytical Dashboard Business Metrics Executive Report Business Results reports Call Browser report filters Callback Details Report Callback reports Callback Summary Report Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Categories Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Contact Center Dashboard Contact List Effectiveness Report Content browser Create a new dashboard Create a new search Create a Trending filter Create an evaluation Create and manage forms Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report Customize reports Dashboard Dashboard and Wallboard Examples Dashboard report filters Dashboards Deploying the Screen Recording Service Designer reports Details reports Display External Content Email reports eServices statistics ETL Audit Dashboard Evaluation Sessions Evaluations Manager Explore Explore terms Export Trending Data FAQ Article Final Disposition Dashboard Form questions Forms Manager Generate historical reports Genesys CX Insights Support for GDPR Genesys CX Insights User Management Genesys Pulse Accessibility Genesys Pulse User Preferences How Recording, Quality Management and Speech Analytics works How Reporting works Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Report Interaction Handling Attempt Report Interaction lists Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report IVR Usage Report Manage Report Templates Manage the Blacklist Managing widgets Milestone Path Analysis Dashboard Milestone Summary Report My Messages widget New in this release Operational report filters Outbound Contact reports Outbound Email Report Performing and managing Evaluation Sessions Permalink Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Programs Pulse Manage Agents Quality Management (QM) Queue Dashboard Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Recording certificate management Recording Cloud Backup Service Report Descriptions Report Formulas Report scheduling Report templates Report widget Reports Resource Performance Dashboard Resource Performance Report Saved searches Screen Recordings Search Filter Search Results grid Self-Service Statistics Report Specifying search criteria Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Statistic Properties Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Tools Topics Topics, Categories, and Programs Transfer Dashboard Transfer Detail Report Trending Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Using the Media Player VAR report filters Weekly Agent Group Performance Dashboard Weekly Agent Group Utilization Dashboard Weekly Business Attribute Dashboard Weekly Queue Summary Dashboard Weekly Self Service Containment Dashboard Widget Errors Widget Management Widget Types Work with reports Working with dashboards Working with Dashboards and Wallboards Working with interactions Working with saved reports Working with saved trending filters

None (16) · What is an interaction (3) · Agent State Details Report (2) · Working with dashboards (2) · Trending (2) · Search Results grid (2) · Report widget (2) · Managing widgets (2) · Interaction lists (2) · Final Disposition Dashboard (2) · Explore (2) · Dashboard (2) · Create a new dashboard (2) · Content browser (2) · Bot Analytical Dashboard (2) · Working with saved trending filters (2) · Agent Details Activity Report (2) · Agent Login-Logout Details Report (2) · Agent Group Membership Details Report (2)

Other values: ; Abandon Delay Report About the Genesys Info Mart historical database Access control for Recording users Action Items Activity Summary Report Add a Widget Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports Analyze related words ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Available report templates Billing Data reports Blocks Summary Report Business Metrics Executive Report Business Results reports Call Browser report filters Callback Details Report Callback reports Callback Summary Report Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Categories Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Contact Center Dashboard Contact List Effectiveness Report Create a new search Create a Trending filter Create an evaluation Create and manage forms Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report Customize reports Dashboard and Wallboard Examples Dashboard report filters Dashboards Dashboards and Wallboards Deploying the Screen Recording Service Designer reports Details reports Display External Content Email reports eServices statistics ETL Audit Dashboard Evaluation Sessions Evaluations Manager Explore terms FAQ Article Form questions Forms Manager Generate historical reports Genesys CX Insights User Management Genesys Pulse Accessibility Genesys Pulse User Preferences How Recording, Quality Management and Speech Analytics works How reporting works Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report IVR Usage Report Manage Report Templates Manage the Blacklist Milestone Summary Report My Messages widget New in this release Operational report filters Outbound Contact reports Outbound Email Report Performing and managing Evaluation Sessions Permalink Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Programs Quality Management (QM) Queue Dashboard Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Recording certificate management Recording Cloud Backup Service Report Descriptions Report Formulas Report scheduling Report templates Reports Resource Performance Dashboard Resource Performance Report Saved searches Screen Recordings Search Filter Self-Service Statistics Report Specifying search criteria Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Statistic Properties Supervisor Dashboard Support for GDPR Survey Answer Report Survey Statistics Report Task Age Dashboard Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Tools Topics Topics, Categories, and Programs Transfer Detail Report Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Using the Media Player VAR report filters Widget Errors Widget Management Widget Types Work with reports Working with interactions Working with saved reports

None (219) · RealTime (7)

Genesys Recording, Quality Management, and Speech Analytics (67) · Reporting (159)

None (2) · Admin (19) · Administrator (7) · GVP (4) · PDMLibraryGIM (1) · RPRT (128) · RT (22) · User (43)

None (24) · IVR Administration (4) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Recording (66) · Reporting Administration GCXI (1) · Reporting GCXI (10) · Reporting, Reporting GCXI (97)

None (225) · CE01 (1)

None (226)