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Article > productshort : Draft:PEC-GSM or PEC-REP & ComingSoon: No & Dimension: None & UseCase: None

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Standalone:
No (220) · Yes (4)
productshort: (Click arrow to add another value)
Platform:
None (31) · GenesysEngage-cloud (192) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon: (Click arrow to add another value)
Role:
None (89) · Administrator (7) · Administrator, Agent, Supervisor (1) · Administrator, Developer (1) · Administrator, Supervisor (111) · Supervisor (15)
DisplayName:
Prerequisites (3) · Agent Group Membership Details Report (2) · Bot Analytical Dashboard (2) · Metrics (2) · Logging (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Final Disposition Dashboard (2) · None (2) · Agent Details Activity Report (2) · Weekly Queue Summary Dashboard (2) · Weekly Agent Group Performance Dashboard (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Business Attribute Dashboard (2) · Weekly Self Service Containment Dashboard (2)
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TocName:
None (40) · Prerequisites (3) · Agent Group Membership Details Report (2) · Bot Analytical Dashboard (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Final Disposition Dashboard (2) · Agent Details Activity Report (2)
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Dimension: (Click arrow to add another value)
Product:
Genesys Skills Management (59) · Reporting (165)
Manual:
None (4) · ADInst (4) · Admin (1) · Administrator (3) · AIUG (14) · AzInst (2) · GCXIPEGuide (8) · GIMPEGuide (4) · GVP (2) · KBA (10) · Loc (3) · PDNAA (5) · PDNAM (11) · PDNAU (2) · PulsePEGuide (5) · RPRT (127) · RT (15) · SOO (4)
Application:
None (94) · IVR Administration (2) · Pulse Reporting (14) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting GCXI (10) · Reporting, Reporting GCXI (100)
UseCase: (Click arrow to add another value)
PEPageType:
None (208) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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