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Article > productshort : Draft:PEC-DC or PEC-REP & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or PureConnect, GenesysEngage-cloud or Other

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Standalone:
No (163) · Yes (2)
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ComingSoon:
None (9) · No (156)
Role:
None (22) · Administrator (7) · Administrator, Agent, Supervisor (1) · Administrator, Developer (3) · Administrator, Supervisor (109) · Supervisor (23)
DisplayName:
Weekly Agent Group Performance Dashboard (2) · Weekly Queue Summary Dashboard (2) · Bot Analytical Dashboard (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Business Attribute Dashboard (2) · Agent Group Membership Details Report (2) · Weekly Self Service Containment Dashboard (2) · Final Disposition Dashboard (2) · Agent Details Activity Report (2)
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TocName:
None (16) · Agent Group Membership Details Report (2) · Final Disposition Dashboard (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Bot Analytical Dashboard (2) · Agent Details Activity Report (2)
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None (157) · deploydigital (1) · RealTime (7)
Product:
Digital Channels (6) · Reporting (159)
Manual:
None (2) · Administrator (5) · DCPEGuide (3) · GVP (4) · PDMLibraryGIM (1) · RPRT (128) · RT (22)
Application:
None (28) · Agent Workspace, Agent Setup, Digital Channels (1) · IVR Administration (4) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting GCXI (10) · Reporting, Reporting GCXI (97)
UseCase:
None (165)
PEPageType:
None (165)

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