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Article > productshort : Draft:ATC or Draft:PEC-AD or PEC-REP & Platform : GenesysEngage-cloud or GenesysEngage-cloud, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.

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None (41) · Administrator (4) · Administrator, Agent, Supervisor (2) · Administrator, Developer (1) · Administrator, Supervisor (109) · Agent, Supervisor (24) · Supervisor (24)
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Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · Weekly Agent Group Performance Dashboard (2) · Bot Analytical Dashboard (2) · Agent State Details Report (2) · Weekly Agent Group Utilization Dashboard (2) · Agent Login-Logout Details Report (2) · Weekly Business Attribute Dashboard (2) · Weekly Queue Summary Dashboard (2) · Weekly Self Service Containment Dashboard (2) · Agent Group Membership Details Report (2) · Agent Details Activity Report (2) · Final Disposition Dashboard (2)
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None (15) · Genesys Multicloud CX (4) · Genesys Multicloud CX Prerequisites (2) · Agent State Details Report (2) · Final Disposition Dashboard (2) · Agent Details Activity Report (2) · Agent Group Membership Details Report (2) · Bot Analytical Dashboard (2) · Agent Login-Logout Details Report (2)
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None (204) · CE16, CE18, CE19, CE27, CE29 (1)
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