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Article > Role : Administrator, Developer or Supervisor or Other & Dimension : sr or None & Manual : Agent or User or None

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Standalone:
None (3) · No (209) · Yes (78)
productshort:
PEC-REC (44) · Draft:PEC-REC (44) · PEC-WFM (32) · Draft:PEC-WFM (32) · Draft:PEC-AD (28) · PEC-AD (28) · Draft:Solution (8) · Draft:PEC-GPA (7) · PEC-GPA (7) · Draft:WID (5) · Solution (4) · PEC-Agent (3) · WID (3) · Draft:PEC-Agent (3) · Draft:PEC-GS (2) · PEC-GS (2)
Other values:
Platform:
None (19) · Genesys Multicloud CX (3) · GenesysCloud (2) · GenesysEngage-cloud (259) · GenesysEngage-onpremises (7)
ComingSoon:
None (2) · No (288)
Role: (Click arrow to add another value)
DisplayName:
Getting started (4)
Other values:
TocName:
None (22) · Getting started (4) · Email (4)
Other values:
Dimension: (Click arrow to add another value)
Product:
Administrator (1) · Agent (6) · Agent folder (1) · Agent Setup (2) · Agent Workspace (56) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (1) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (88) · Genesys Softphone (4) · Gplus Adapter for Salesforce (14) · Intelligent Workload Distribution (2) · IVR Administration (2) · Outbound (CX Contact) (2) · QnA Service (2) · Reporting (2) · Routing and Designer (2) · Solutions (12) · Supervisor (2) · System-Level Documentation (2) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (64)
Manual: (Click arrow to add another value)
Application:
None (97) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · IVR Administration (4) · Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (88) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (270) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (290)

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