Working with saved reports
From Genesys Documentation
This topic is part of the manual Genesys Recording, Quality Management, and Speech Analytics User's Guide for version Current of Genesys Recording, Quality Management, and Speech Analytics.
Contents
Use a saved report to view specific information on demand or according to a schedule. Saved reports enable you to periodically view data for business issues that may reoccur.
Related documentation:
A saved report is a customized report template that you can run as often as you need. You can run the saved report on demand or according to a schedule.
Important
The System Alert report is automatically generated and saved by the system. For additional information, see Alerts.From the Saved Reports grid you can:
Column information
Filter the Saved Reports list
Use the filter options to limit the saved reports that are displayed in the list to those that meet specific criteria.
The following filter controls are located in the top right corner of the list:
Drill down and view additional details about the report
- Create a new report or open a saved report.
- Run the report. The report is opened in the SpeechMiner Report Viewer.
- Click a graphic component in the report to drill down to the underlying data represented by the graphic component.
Delete a saved report
- Select Reports > Saved Reports.
- Select the report or reports you want to delete.
- Click the Delete icon .
- Click Yes. The report is deleted.
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