From Genesys Documentation
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Release Notes
Set up and use Recording
Recording, QM and Speech Analytics User’s Guide
Genesys Recording, Quality Management, and Speech Analytics
The Genesys Recording, QM, and Speech Analytics solution analyzes recorded customer interactions, identifies the topics that were discussed and categorizes the contents of each interaction. Using the SpeechMiner UI, the solution leverages this information for review and analysis of critical business issues.