Drilldown: Article

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Article > ComingSoon: No & Manual : Administrator or Agent & Application : Agent Desktop, Agent Setup, Designer or App Studio or Pulse Reporting or Reporting, Reporting GCXI or None

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Standalone:
None (1) · No (216) · Yes (4)
productshort:
Draft:GAA (2) · Draft:GAMD (11) · Draft:GASL (2) · Draft:GASN (6) · Draft:PEC-AD (31) · Draft:PEC-DC (10) · Draft:PEC-GPA (18) · Draft:PEC-GS (5) · Draft:PEC-IWD (13) · Draft:PEC-OU (7) · Draft:PEC-REP (2) · Draft:PEC-ROU (1) · Draft:PEC-WFM (8) · Draft:SF (7) · Draft:WFM (3) · GAMD (10) · GASL (2) · GASN (6) · PEC-AD (28) · PEC-DC (8) · PEC-GPA (17) · PEC-GS (5) · PEC-IWD (10) · PEC-REP (2) · PEC-WFM (7)
Platform:
None (44) · GenesysCloud (4) · GenesysEngage-cloud (159) · GenesysEngage-onpremises (14)
ComingSoon: (Click arrow to add another value)
Role:
None (105) · Administrator (44) · Adminstrator (2) · Agent (14) · Agent, Supervisor (56)
DisplayName:
Getting started (8) · Click-to-Dial (5) · Activity History (5) · How to manage inbound calls (4) · Gplus Adapter for Salesforce (v9) (4) · Agent Assist tab (4) · Configuring SSO (3) · Screen Pop (3) · Migrating to Gplus Adapter (v9) (3) · Set up IWD (3)
Other values:
TocName:
None (10) · Getting started (8) · Activity History (7) · Click-to-Dial (5) · Screen pops (4) · Gplus Adapter for Salesforce (v9) (4) · Workitems (4) · Migrating to Gplus Adapter (v9) (3) · Set up IWD (3) · Screen Pop (3) · Configuring SSO (3) · Configure Agent UI (3)
Other values:
Dimension:
None (211) · ADResponse (6) · ADResponses (2) · Journey (2)
Product:
None (19) · Agent Desktop (1) · Agent Workspace (58) · Digital Channels (12) · Genesys Agent Assist (2) · Genesys Softphone (10) · Gplus Adapter for Microsoft Dynamics 365 (20) · Gplus Adapter for Salesforce (35) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (4) · Intelligent Workload Distribution (22) · Outbound (CX Contact) (7) · Reporting (4) · Routing and Designer (1) · Workforce Management (15)
Manual: (Click arrow to add another value)
Application: (Click arrow to add another value)
UseCase:
None (220) · BO02 (1)
PEPageType:
None (221)

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