Gplus Adapter for Microsoft Dynamics 365
The Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM.
Microsoft Dynamics 365 and Microsoft Unified Service Desk (USD)
The Gplus Adapter supports both Microsoft Dynamics 365 and Unified Service Desk (USD). There are some minor differences between how the Adapter works under Dynamics versus USD. These differences are noted in this document where the user experience is significantly modified.
How can I use the Adapter as an agent?
Check out the topics below to explore more details.
- Adapter basics - Explains how to get quickly up and running with the Adapter.
- The click-to-call feature - Shows how to make connections easily by clicking to make a call.
- What are screen pops? - Describes how to see a contact record when you receive an interaction.
- Activity History for interactions - Helps to work with the Microsoft Dynamics 365 or USD Activity History records by adding details about the handled interactions.
- Performance Tracker - Explains how to check your statistics within the contact center.