Gplus Adapter for Microsoft Dynamics 365

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The Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM.

Important
What you see in the Gplus Adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this manual. If you think you should be able to do or see something that you cannot, check with your supervisor or system administrator.

Microsoft Dynamics 365 and Microsoft Unified Service Desk (USD)

The Gplus Adapter supports both Microsoft Dynamics 365 and Unified Service Desk (USD). There are some minor differences between how the Adapter works under Dynamics versus USD. These differences are noted in this document where the user experience is significantly modified.

How can I use the Adapter as an agent?

As an agent, you can use the Adapter to handle inbound and outbound calls without navigating away from your Microsoft environment. Here is a video introducing the Adapter's main features:

Check out the topics below to explore more details.

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