Gplus Adapter for Microsoft Dynamics 365 Agent's Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: Workitems
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Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
|Access and supported channels||The Gplus Adapter for Microsoft Dynamics 365 enables you to handle Genesys contact center functions from Microsoft Dynamics 365 or Unified Service Desk (USD).|
|Activity History for interactions||The Gplus Adapter works with the Microsoft Dynamics 365 or Unified Service Desk (USD) Activity History records by adding details about the interactions you handle.|
|Adapter basics||Logging in and getting ready to receive and make calls.|
|Gplus Adapter for Microsoft Dynamics 365||The Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM.|
|How to handle outbound calls||All you need to know to manage outgoing calls.|
|How to manage inbound calls||What you must know to handle incoming calls from known and unknown contacts.|
|How to manage workitems||Here is everything you require to know to handle incoming WorkItems interactions with the Gplus Adapter for MS Dynamics|
|Performance Tracker||The Performance Tracker helps you check your statistics within the contact center.|
|The click-to-call feature||Click-to-call makes connecting to your customers easy.|
|What are screen pops?||When you receive an interaction, a contact record pops up in Microsoft Dynamics 365 or Unified Service Desk (USD).|
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