Gplus Adapter for Microsoft Dynamics 365 Agent's Guide

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This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.


Article Description
Article Description
Access and supported channels The Gplus Adapter for Microsoft Dynamics 365 enables you to handle Genesys contact center functions from Microsoft Dynamics 365 or Unified Service Desk (USD).
Activity History for interactions The Gplus Adapter works with the Microsoft Dynamics 365 or Unified Service Desk (USD) Activity History records by adding details about the interactions you handle.
Adapter basics Logging in and getting ready to receive and make calls.
The click-to-call feature Click-to-call makes connecting to your customers easy.
Gplus Adapter for Microsoft Dynamics 365 The Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM.
How to manage inbound calls What you must know to handle incoming calls from known and unknown contacts.
How to handle outbound calls All you need to know to manage outgoing calls.
Performance Tracker The Performance Tracker helps you check your statistics within the contact center.
What are screen pops? When you receive an interaction, a contact record pops up in Microsoft Dynamics 365 or Unified Service Desk (USD).

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