Agent's Guide

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This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
Get started with Gplus Adapter Here is an introduction to the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0.
Get started with Gplus Adapter Here is an introduction to the Gplus Adapter for Microsoft Unified Service Desk (USD).
Get started with Gplus Adapter Here is an introduction to the Gplus Adapter for Microsoft Dynamics 365.
How to make outbound calls Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0.
How to make outbound calls Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Unified Service Desk (USD).
How to make outbound calls Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Dynamics 365.
How to manage inbound calls Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0.
How to manage inbound calls Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Unified Service Desk (USD).
How to manage inbound calls Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Dynamics 365.
Know more about supported features This section presents the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0 supported features, which require a more in-depth explanation.
Know more about supported features This section presents the Gplus Adapter for Microsoft Unified Service Desk (USD) supported features, which require a more in-depth explanation.
Know more about supported features This section presents the Gplus Adapter for Microsoft Dynamics 365 supported features, which require a more in-depth explanation.

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