Agent's Guide
From Genesys Documentation
This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| Get started with Gplus Adapter | Here is an introduction to the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0. |
| Get started with Gplus Adapter | Here is an introduction to the Gplus Adapter for Microsoft Unified Service Desk (USD). |
| Get started with Gplus Adapter | Here is an introduction to the Gplus Adapter for Microsoft Dynamics 365. |
| How to make outbound calls | Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0. |
| How to make outbound calls | Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Unified Service Desk (USD). |
| How to make outbound calls | Here is everything you need to know to handle outgoing interactions with the Gplus Adapter for Microsoft Dynamics 365. |
| How to manage inbound calls | Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0. |
| How to manage inbound calls | Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Unified Service Desk (USD). |
| How to manage inbound calls | Here is everything you need to know to handle incoming interactions with the Gplus Adapter for Microsoft Dynamics 365. |
| Know more about supported features | This section presents the Gplus Adapter for Microsoft Dynamics 365 with CIF version 2.0 supported features, which require a more in-depth explanation. |
| Know more about supported features | This section presents the Gplus Adapter for Microsoft Unified Service Desk (USD) supported features, which require a more in-depth explanation. |
| Know more about supported features | This section presents the Gplus Adapter for Microsoft Dynamics 365 supported features, which require a more in-depth explanation. |