Difference between revisions of "ATC/Current/AdminGuide"

From Genesys Documentation
Jump to: navigation, search
(Published)
(Published)
Line 1: Line 1:
 
{{MintyDocsManual
 
{{MintyDocsManual
 +
|defaultform=Form:Article
 
|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary
 
|alternateforms=Form:ArticleUnstructured,Form:FAQ,Form:TaskSummary
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
 
|displayname={{MINTYDOCSPRODUCT}} Administrator's Guide
−
|pagination=no
 
 
|topicslist=* -Get started
 
|topicslist=* -Get started
 
** Get Started PureCloud
 
** Get Started PureCloud
Line 18: Line 18:
 
** About outcomes
 
** About outcomes
 
** Outcomes Overview
 
** Outcomes Overview
−
** Outcomes best practices
 
 
** Outcomes
 
** Outcomes
 
* -Conditions
 
* -Conditions
Line 38: Line 37:
 
** Additional information
 
** Additional information
 
** Unknown users
 
** Unknown users
−
* -Sessions
+
* -Journey shaping
 
** About sessions
 
** About sessions
 +
** Web sessions
 +
** Conversation sessions
 +
** Session library
 
** Custom sessions
 
** Custom sessions
 
** Custom events
 
** Custom events
−
** Session library
 
 
** Session attributes
 
** Session attributes
 
** Session card
 
** Session card
Line 65: Line 66:
 
** Monitor webhooks
 
** Monitor webhooks
 
** Troubleshoot
 
** Troubleshoot
−
* -Architect flows
+
* -Third-party integrations
 
** AboutArchFlows
 
** AboutArchFlows
 
** OverviewArchFlows
 
** OverviewArchFlows
Line 73: Line 74:
 
** Use the Architect flow with an action map
 
** Use the Architect flow with an action map
 
** MonitorArchFlows
 
** MonitorArchFlows
−
** TroubleshootArchFlows
 
 
* -Action maps
 
* -Action maps
 
** About action maps
 
** About action maps
 +
** Overview action maps
 
** Action maps best practices
 
** Action maps best practices
 
** Action maps
 
** Action maps
 +
** Trigger
 
** Select action
 
** Select action
−
** Trigger
 
 
** Outcome probabilities
 
** Outcome probabilities
 
** Apply
 
** Apply
Line 101: Line 102:
 
* -FAQs
 
* -FAQs
 
** FAQs
 
** FAQs
−
|defaultform=Form:Article
 
 
|Auto=Crafted summary table
 
|Auto=Crafted summary table
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
 
|DisplayName=Administer {{MINTYDOCSPRODUCT}}
Line 131: Line 131:
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 +
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flow actions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
}}{{TSSection
 
}}{{TSSection
Line 139: Line 140:
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_Map_Performance}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_Map_Performance}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Visitor_Activity}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Visitor_Activity}}
 +
}}{{TSSection
 +
|sectionheading=Third-party integrations
 +
|description=Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows}}
 
}}{{TSSection
 
}}{{TSSection
 
|sectionheading=Solutions, best practices, and business scenarios
 
|sectionheading=Solutions, best practices, and business scenarios
Line 146: Line 151:
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
}}
 
}}
 +
|pagination=no
 
|inherit=no
 
|inherit=no
 
}}
 
}}

Revision as of 17:41, April 3, 2020

The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Altocloud for your organization.

Get started

Get started implementing Altocloud in your organization.

Track journey events

Learn how to start tracking with Altocloud. Then build the tools for identifying and organizing types of customers and their trackable behaviors.

Build actions and action maps

Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to build action maps that use actions to engage customers and further business goals.

See results

Learn about the analytics capabilities that Altocloud provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Improve and extend your use of Altocloud by reviewing these articles.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide (2024-07-27 23:26:42)"
Comments or questions about this documentation? Contact us for support!