From Genesys Documentation
|
|
Line 7: |
Line 7: |
| |Section={{Section | | |Section={{Section |
| |alignment=Vertical | | |alignment=Vertical |
− | |structuredtext=The following table presents the list of Genesys Multicloud CX private edition services and their microservices. | + | |structuredtext=The following table presents the list of Genesys Multicloud CX private edition services and their microservices. These services do not require any technical licenses or activation files for deployment or operation in any environment. For more licensing information, see {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=Prerequisites|display text=Licensing requirements}}. |
| {{EmbedPrintServices}} | | {{EmbedPrintServices}} |
| <br /> | | <br /> |
Latest revision as of 06:30, September 29, 2022
List of private edition services and their microservices.
The following table presents the list of Genesys Multicloud CX private edition services and their microservices. These services do not require any technical licenses or activation files for deployment or operation in any environment. For more licensing information, see Licensing requirements.
CX Contact
|
- CX Contact API Aggregator
- CX Contact Campaign Manager
- CX Contact Compliance Manager
- CX Contact Dial Manager
- CX Contact Job Scheduler
- CX Contact List Builder
- CX Contact List Manager
- CX Contact UI
| Helm charts and containers
|
Designer
|
- Designer
- Designer Application Server
| Helm charts and containers
|
Digital Channels
|
| Helm charts and containers
|
Email
|
Single microservice only
| Helm charts and containers
|
Genesys Authentication
|
- Authentication Service
- Authentication UI
- Environment Service
| Helm charts and containers
|
Genesys Customer Experience Insights
|
- Genesys CX Insights
- Reporting and Analytics Aggregates
| Helm charts and containers
|
Genesys Engagement Service
|
Single microservice only
| Helm charts and containers
|
Genesys Info Mart
|
- GIM
- GIM Config Adapter
- GIM Stream Processor
| Helm charts and containers
|
Genesys Pulse
|
- Pulse Web Service
- Tenant Data Collection Unit (DCU)
- Tenant Load Distribution Server (LDS)
- Tenant Permissions Service
| Helm charts and containers
|
Genesys Voice Platform
|
- Voice Platform Configuration Server
- Voice Platform Media Control Platform
- Voice Platform Reporting Server
- Voice Platform Resource Manager
- Voice Platform Service Discovery
| Helm charts and containers
|
Genesys Web Services and Applications
|
- Agent Setup
- GWS Chat Service
- GWS Configuration Service
- GWS Data Collector Service
- GWS Ingress
- GWS Interaction Service
- GWS OCS Service
- GWS Provisioning Service
- GWS Services
- GWS Setting Service
- GWS Statistics Service
- GWS UCS Service
- GWS Voice Service
- GWS Workspace Service
| Helm charts and containers
|
Gplus Adapter for Salesforce
|
Single microservice only
|
|
Intelligent Workload Distribution
|
Single microservice only
| Helm charts and containers
|
Interaction Server
|
Single microservice only
| Helm charts and containers
|
IWD Data Mart
|
Single microservice only
|
|
Telemetry Service
|
Single microservice only
| Helm charts and containers
|
Universal Contact Service
|
Single microservice only
| Helm charts and containers
|
Voice Microservices
|
- Agent State Service
- Call State Service
- Config Service
- Dial Plan Service
- FrontEnd Service
- ORS
- Voice Registrar Service
- Voice RQ Service
- Voice SIP Cluster Service
- Voice SIP Proxy Service
- Voicemail
| Helm charts and containers
|
WebRTC Media Service
|
- WebRTC CoTurn Service
- WebRTC Gateway Service
| Helm charts and containers
|
Workspace Web Edition
|
Single microservice only
| Helm charts and containers
|