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None (2) · No (162) · Yes (38)

Draft:PEC-AD (32) · PEC-WFM (31) · Draft:PEC-WFM (31) · PEC-AD (30) · Draft:PEC-GPA (9) · PEC-GPA (7) · Draft:AppStudio (6) · Draft:PEC-COB (4) · PEC-COB (4) · WID (3) · Draft:WID (3) · Draft:PEC-REP (3) · PEC-Agent (3) · Draft:PEC-Agent (3) · PEC-REP (2) · Solution (2) · PEC-DC (2) · Draft:Solution (2) · Draft:PEC-DC (2)

Other values: ; DC Draft:ContentAdmin Draft:DC Draft:GAA Draft:PEC-CAB Draft:PEC-Chat Draft:PEC-Email Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-VM Draft:PEC-Voice Draft:QNA Draft:VM PEC-CAB PEC-Chat PEC-Email PEC-GS PEC-IVR PEC-IWD PEC-VM PEC-Voice QNA

None (9) · GenesysCloud (2) · GenesysEngage-cloud (165) · GenesysEngage-onpremises (22) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

None (1) · No (201)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Getting Started (6) · Agent Assist tab (4)

Other values: ; About the Genesys Info Mart historical database Accessibility Activity History Adding exceptions to your schedule Agent 101 Agent Assist Agent Workspace (v9) Bidding Bidding on overtime Chains Channels and the Channels tab Chat Click-to-dial Co-browse sessions Configuration Contacts and interactions Cookies Creating trade proposals Customer Service Automation Solution Guide (Genesys Multicloud CX) Email Events Exporting data Facebook Chat Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Genesys Predictive Engagement Chat Interaction Genesys Softphone for Agents and Supervisors Get started Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How Agent Workspace works How autogranting works How bidding works How Chat works How Co-browse works How Email works How Gplus Adapter for Salesforce works How IVR works How Reporting works How to write a good FAQ How Voice works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Interaction history views Internal interactions Knowledge tab Lightning Experience Log in to Genesys Multicloud CX Managing Accessibility for Agent Workspace Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Mary WEM in Engage cloud hybrid article Messaging Modules Multi-site trading Navigating Agent Workspace Outbound campaigns Permissions and Access Preferences Provision SMS Provisioning CAPTCHA Quick links to App Studio topics Related interactions Schedule Callback Schedules Screen Pops Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns SMS Chat Standard responses Supported browsers Team Communicator The Contact Directory and contact management Time off Trading Twitter Chat Using availability patterns Using common settings and controls Using shared transport Videos: Using Workspace View, edit, and create Genesys Multicloud CX Email boxes Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Views - BundleToolbarRegion Voice Calls Voicemail for agents and supervisors WhatsApp Chat Workbins Workforce Management Product Alerts Working with Gplus Adapter for Salesforce Workitems

None (11) · Getting Started (6) · Email (4) · Agent Assist (3)

Other values: ; About the Genesys Info Mart historical database Accessibility Accessibility for Agent Workspace Activity History Adding exceptions to your schedule Agent 101 Agent Assist (test 2) Agent Assist (test) Agent Workspace (v9) AutoSolutions Bidding Bidding on overtime Calls Chains Channels and the Channels tab Chat Click-to-dial Co-browse Co-browse sessions Configuration Contacts and interactions Cookies Creating trade proposals Events Exporting data Facebook Chat Genesys Co-browse DOM Restrictions Editor Genesys Co-browse sessions Genesys Predictive Engagement Genesys Predictive Engagement in Genesys Engage on-premises Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF How Agent Workspace works How autogranting works How bidding works How Chat works How IVR works How reporting works How voice works How Workforce Management works Interaction history views Internal interactions Knowledge tab Lightning Experience Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Mary WEM in Engage cloud hybrid article Messaging Modules Multi-site trading Navigating Agent Workspace Outbound campaigns Permissions and Access Preferences Provision SMS Provisioning CAPTCHA Quick links Related interactions Schedule Schedule a callback Screen Pops Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns SMS Chat Standard responses Supported browsers Team Communicator The Contact Directory and contact management Time off Trading Twitter Chat Using availability patterns Using common settings and controls Using shared transport Videos: Using Workspace View, edit, and create Genesys Multicloud CX email boxes Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Views - BundleToolbarRegion Voicemail for agents and supervisors WhatsApp Chat Workbins Working with Gplus Adapter Workitems

None (196) · ADResponse (4) · ADResponses (2)

None (1) · Agent (6) · Agent Workspace (62) · Callback (2) · Chat (2) · Co-Browse (8) · Digital Channels (6) · Email (2) · Genesys Agent Assist (1) · Genesys App Studio (5) · Genesys Softphone (2) · Gplus Adapter for Salesforce (16) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · QnA Service (2) · Reporting (5) · Solutions (4) · Voice (2) · Voice Microservices (1) · Voicemail (2) · Widgets (6) · Workforce Management (62)

None (36) · Admin (1) · Administrator (4) · Agent (129) · DCPEGuide (4) · Deployment (2) · Developer (12) · RPRT (3) · User (2) · UserGuide (6) · VMPEGuide (1) · WWEAgent (2)

None (102) · Agent Setup, Platform Administration (2) · Agent Workspace (4) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Workforce Management (2) · App Studio (6) · Callback (2) · Designer, Platform Administration (2) · IVR Administration (4) · Platform Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (2) · WEM (1) · Workforce Administration, Workforce Management (2) · Workforce Management (58)

None (188) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (202)