Drilldown: Article

None (46) · No (169)

ATC (94) · Draft:ATC (101) · Draft:PEC-IWD (10) · PEC-IWD (10)

None (25) · GenesysCloud (26) · GenesysEngage-cloud (8) · GenesysEngage-cloud, PureConnect, GenesysCloud (7) · GenesysEngage-onpremises, PureConnect, GenesysCloud (28) · PureConnect (2) · PureConnect, GenesysCloud (20) · PureConnect, GenesysCloud, GenesysEngage-cloud (99)

None (18) · No (188) · Yes (9)

None (213) · Administrator (2)

None (6) · About the data we track (4) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (4) · Action map performance (4) · Create a web messaging offer (3)

Other values: ; About action maps About actions About analytics About Architect flow actions About attributes About compliance About content offers About global settings About IWD Data Mart About journey data About journey shaping with sessions and events About outcome predictions and probabilities About segments About web chats About web messaging Action maps overview Action maps report Action settings Additional information (admin view) Apply an action map to specific webpages Architecture Availability of analytics data Before you begin Best practices for segments Billing and usage Campaign attributes Configure a content offer action map Configure and deploy Genesys Messenger Configure IWD Data Mart Configure outcome probability Content offer lifecycle Content offers overview Conversation sessions Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Custom web sessions Customer summary (admin view) Danna Define an action map's triggers Deploy IWDDM Deploy the tracking snippet Examples of segments General Data Protection Regulation (GDPR) Get started with Predictive Engagement for Genesys Cloud CX Get started with Predictive Engagement for Genesys Engage on-premises Get started with Predictive Engagement for PureConnect High availability and disaster recovery How throttling works Journey attributes Key concepts Limits for Genesys Predictive Engagement and custom event objects Live Now Manage outcomes Manage segments Maximum entities allowed for an organization Maximum web tracking entries allowed for an organization Migrate from web chat offers to web messaging offers Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance Monitor web messaging performance Operators Outcome performance Outcome scores (admin view) Outcomes overview Override global frequency capping settings Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prerequisites for Genesys Engage on-premises Deployments Prioritize an action map Provision IWD Data Mart Route an action map to an agent queue Salesforce lead creation and campaign attribution Searches performed (admin view) Segment performance Segments assigned (admin view) Select a schedule Third-party integrations overview Types of sessions Unknown visitors (admin view) Upgrade, roll back, or uninstall IWDDM Use action maps to trigger an advanced orchestration flow View action maps View audit logs View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey (Genesys Cloud CX coming soon) Visitor journey attributes Web chat lifecycle Web chat overview Web messaging overview Web sessions Web tracking

None (50) · About the data we track (4) · Action map performance (4) · Genesys Multicloud CX (4)

Other values: ; About action maps About actions About analytics About attributes About compliance About global settings About journey data About outcome predictions and probabilities About segments About sessions and events Action map reports Action maps overview Additional information Architect flows Availability of analytics data Billing and usage Campaign attributes Configure a content offer action map Configure an advanced orchestration flow action Configure and deploy Messenger Content offers Content offers overview Conversation sessions Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Custom web sessions Customer summary Danna Define the triggers Deploy the tracking snippet Entities limit General Data Protection Regulation Genesys Cloud CX Genesys Engage on-premises Genesys Multicloud CX Prerequisites Journey attributes Key concepts Live Now Monitor Monitor content offers Operators Outcome performance Outcome probability Outcome scores Outcomes Overview Override global frequency capping Prepare Architect Prepare Genesys Cloud CX PureConnect Route to agent queue Salesforce lead creation and campaign attribution Searches performed Segment best practices Segment examples Segment performance Segments assigned Select a schedule Set the priority Specify webpages to trigger on Third-party integrations overview Tracking snippet Types of sessions Unknown visitors Upgrade, rollback, or uninstall View action maps View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey (Genesys Cloud CX coming soon) Visitor journey attributes Web chats Web messaging Web sessions Web tracking Web tracking limits

None (88) · ActionMaps (8) · Analytics (10) · ArchFlow (14) · Compliance (6) · ContentOffers (12) · FreqCap (4) · Journey Shaping (1) · JourneyData (14) · Outcomes (10) · Segments (12) · Segments, Outcomes, ActionMaps (4) · Sessions (6) · WebChat (12) · WebMessaging (12) · WebTrackingLimit (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (215)

None (213) · CE37 (2)

None (205) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)