Architecture

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This topic is part of the manual IWD Data Mart Private Edition Guide for version Current of Intelligent Workload Distribution.


Learn about the iWD Data Mart's architecture.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

IWD Data Mart is an ETL and aggregation job run via K8s CronJob every 15 minutes. The results are written to a separate DB instance for each tenant.

The architecture diagram in this topic illustrates a sample deployment of IWD Data Mart. The diagram shows Azure as the reference implementation.

For more information on the Genesys Multicloud CX private edition architecture, refer to the Architecture topic in the Setting up Genesys Multicloud CX private edition document.