High availability and disaster recovery

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This topic is part of the manual IWD Data Mart Private Edition Guide for version Current of Intelligent Workload Distribution.

Find out how this service provides disaster recovery in the event the service goes down.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

IWD Data Mart is a Cronjob that runs on a per-tenant basis, so High Availability (HA) is not applicable.

See High Availability information for all services: High availability and disaster recovery

High Availability of IWD Data Mart is based on the CronJob's limited amount of working time and fact that no data is destroyed even if the IWD Data Mart job failed in progres.