Before you begin
Contents
Find out what to do before deploying IWD Data Mart.
Limitations and assumptions
The current version of IWD Data Mart:
- works as a short-living job started on schedule
- does not support scaling or HA
- requires dedicated PostgreSQL deployment per customer
IWD Data Mart is a short-living job, so Prometheus metrics cannot be pulled. Therefore, it requires a standalone Pushgateway service for monitoring.
Download the Helm charts
IWD Data Mart in Genesys Multicloud CX private edition includes the following containers:
- iwd_dm_cloud
The service also includes a Helm chart, which you must deploy to install the required containers for IWD Data Mart:
- iwddm-cronjob
See Helm Charts and Containers for IWD and IWD Data Mart for the Helm chart version you must download for your release.
To download the Helm chart, navigate to the iwddm-cronjob folder in the JFrog repository. For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.
Third-party prerequisites
| Name | Version | Purpose | Notes |
|---|---|---|---|
| PostgreSQL | 11.x | Relational database. | |
| A container image registry and Helm chart repository | Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. You can use any Docker OCI compliant registry. |
Storage requirements
All data is stored in PostgreSQL, which is external to the IWD Data Mart.
Network requirements
Not applicable
Browser requirements
Not applicable
Genesys dependencies
Intelligent Workload Distribution (IWD) with a provisioned tenant.
For the order in which the Genesys services must be deployed, refer to the Order of services deployment topic in the Setting up Genesys Multicloud CX private edition document.
GDPR support
Content coming soon