About IWD Data Mart

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual IWD Data Mart Private Edition Guide for version Current of Intelligent Workload Distribution.

Learn about iWD Data Mart and how it works in Genesys Multicloud CX private edition.

IWD Data Mart offers comprehensive reporting, providing management insight into business operation. It provides key indicators of performance both through current-day statistics and on an historical basis.

IWD Data Mart retrieves reporting events from Intelligent Workload Distribution (IWD) and populates task fact tables, dimensions, and aggregate tables in IWD Data Mart DB. Data from IWD Data Mart is displayed using Genesys Customer Experience Insights (GCXI) IWD reports.

Supported Kubernetes platforms

IWD DM service is supported on the following cloud platforms:

  • Azure Kubernetes Service (AKS)
  • Google Kubernetes Engine (GKE)
  • OpenShift Container Platform (OpenShift)

See the Intelligent Workload Distribution Release Notes for information about when support was introduced.

Comments or questions about this documentation? Contact us for support!