About IWD Data Mart
Learn about iWD Data Mart and how it works in Genesys Multicloud CX private edition.
IWD Data Mart offers comprehensive reporting, providing management insight into business operation. It provides key indicators of performance both through current-day statistics and on an historical basis.
IWD Data Mart retrieves reporting events from Intelligent Workload Distribution (IWD) and populates task fact tables, dimensions, and aggregate tables in IWD Data Mart DB. Data from IWD Data Mart is displayed using Genesys Customer Experience Insights (GCXI) IWD reports.