About IWD Data Mart

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This topic is part of the manual IWD Data Mart Private Edition Guide for version Current of Intelligent Workload Distribution.

Learn about iWD Data Mart and how it works in Genesys Multicloud CX private edition.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

IWD Data Mart offers comprehensive reporting, providing management insight into business operation. It provides key indicators of performance both through current-day statistics and on an historical basis.

IWD Data Mart retrieves reporting events from Intelligent Workload Distribution (IWD) and populates task fact tables, dimensions, and aggregate tables in IWD Data Mart DB. Data from IWD Data Mart is displayed using Genesys Customer Experience Insights (GCXI) IWD reports.