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Article > Dimension : bots or None & Product : Agent Workspace or Genesys Predictive Engagement or Genesys Skills Management or Reporting

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Standalone:
None (419) · No (726) · Yes (694)
productshort:
ATC (108) · Draft:ATC (123) · Draft:PEC-AD (38) · Draft:PEC-GSM (221) · Draft:PEC-REP (903) · PEC-AD (34) · PEC-REP (411)
Platform:
None (858) · GenesysCloud (34) · GenesysEngage-cloud (816) · GenesysEngage-cloud, PureConnect, GenesysCloud (13) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (11) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · PureConnect (6) · PureConnect, GenesysCloud (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (72)
ComingSoon:
None (1205) · No (623) · Yes (10)
Role:
None (1497) · Administrator (16) · Administrator, Agent, Supervisor (6) · Administrator, Developer (3) · Administrator, Supervisor (228) · Agent, Supervisor (52) · Supervisor (36)
DisplayName:
None (64) · Architecture (13) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Callback reports (7) · High availability and disaster recovery (7) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Prerequisites (6) · Get started (6)
Other values:
TocName:
None (899) · Genesys Multicloud CX (10) · Agent Group Membership Details Report (9) · Genesys Cloud CX (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · PureConnect (6) · Prerequisites (6)
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Manual:
PDMLibraryGIM (338) · RPRT (271) · PDMCXGIM (170) · PDNAA (121) · CX Insights (110) · None (84) · AdminGuide (68) · Agent (53) · GCXIPRGLibrary (47) · GIMPEGuide (42) · GCXIMCPRG (40) · Admin (40) · RT (39) · GCXIPEGuide (36) · AgentGuide (32) · Event (30) · PulsePEGuide (27) · AIUG (26) · GIM (25)
Other values:
Application:
None (1563) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · IVR Administration (8) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (1832) · CE16, CE18, CE19, CE27, CE29 (2) · CE37 (2) · SL09 (2)
PEPageType:
None (1780) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (13) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (9)

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