View table: Article

Table structure:

Standalone - String
productshort - String
Platform - String
ComingSoon - String
Role - String
DisplayName - String
TocName - String
Dimension - String
Context - Wikitext
Product - String
Manual - String
Application - String
UseCase - String
Prereq - Wikitext
PEPageType - String

This table has 6,718 rows altogether.

Page	Standalone	productshort	Platform	ComingSoon	DisplayName	TocName	Dimension	Context	Product	Manual	UseCase	Prereq
&single	No	&single	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Action map performance	Action map performance		Use the journey action map report from the Performance tab to view the performance of an action map.	NOPRODUCT			Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Report > View Journey > Action Map > View (to see action maps in the report)
ATC/AllDeprecations	Yes	ATC			Deprecation-AllNotices				Genesys Predictive Engagement
ATC/Current/AdminGuide		ATC						Configure and administer Genesys Predictive Engagement for your organization.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About action maps		ATC	PureConnect, GenesysCloud	No	About action maps	About action maps	ActionMaps	Learn how to create action maps that use different types of actions to enhance and extend a visitor's journey.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About actions		ATC	PureConnect, GenesysCloud	No	About actions	About actions		An action represents the steps to take to engage with visitors or to further related business outcomes.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About analytics		ATC	PureConnect, GenesysCloud	No	About analytics	About analytics	Analytics	Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About attributes		ATC	PureConnect, GenesysCloud	No	About attributes	About attributes	Segments, Outcomes, ActionMaps	Attributes are conditions that affect when action maps trigger, and when users match segments and outcomes.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About compliance and data		ATC	PureConnect, GenesysCloud	No	About compliance	About compliance	Compliance	Tracking sensitive customer data requires compliance with GDPR and other regulations.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About content offers		ATC	PureConnect, GenesysCloud	No	About content offers	Content offers	ContentOffers	Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About data tracking	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	About the data we track	About the data we track	Compliance	Learn how Genesys Predictive Engagement tracks visitor activity on your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About global settings		ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	About global settings	About global settings		Learn how to configure Genesys Predictive Engagement at a global (organizational) level.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About journey data		ATC	PureConnect, GenesysCloud	No	About journey data	About journey data	JourneyData	Learn what types of customer journey data that you and your agents can see about a visitor's interactions with your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About outcomes		ATC	PureConnect, GenesysCloud	No	About outcome predictions and probabilities	About outcome predictions and probabilities	Outcomes	Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About Predictive Engagement's data tracking	No	ATC	GenesysEngage-cloud, PureConnect, GenesysCloud	No	About the data we track	About the data we track		Genesys Predictive Engagement tracks data about what visitors do on your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About segments		ATC	PureConnect, GenesysCloud	No	About segments	About segments	Segments	Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About sessions		ATC	GenesysCloud	No	About journey shaping with sessions and events	About sessions and events	Sessions	Web sessions and conversation sessions provide rich context for agents about each customer's personal journey with your company.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About web chats		ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	About web chats	Web chats	WebChat	Learn how to work with web chats in Genesys Predictive Engagement.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/About web messaging		ATC	GenesysCloud	No	About web messaging	Web messaging	WebMessaging	Learn how to work with web messaging in Genesys Predictive Engagement.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/AboutArchFlows		ATC	PureConnect, GenesysCloud	No	About Architect flow actions	Architect flows	ArchFlow	Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud CX integrations, data actions, and Architect workflows.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Action library	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	View content offers			Learn how to create, edit, duplicate, revert, and archive content offers.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Template > Add, Delete, Edit, View
ATC/Current/AdminGuide/Action Map Performance	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Action map performance	Action Map Performance	Analytics	Learn how to see when and how visitors interact with a specific action map.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Report > View Journey > Action Map > View (to see action maps in the report)
ATC/Current/AdminGuide/Action maps	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Create an action map	Create an action map	ActionMaps	Learn how to create an action map that Genesys Predictive Engagement uses to engage visitors.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Deploy one of the following: For Genesys Cloud CX customers using web messaging, configure and deploy Genesys Messenger. For all other customers, deploy the tracking snippet on the website to track so that you can trigger the action map based on pageview events. To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about the events to track. Create segments. Create outcomes. Create the action.
ATC/Current/AdminGuide/Action settings	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Action settings		FreqCap	Configure frequency capping of web chats, content offers, and web messaging.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Settings > Edit, or View
ATC/Current/AdminGuide/Additional information	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Additional information (admin view)	Additional information	JourneyData	In Live Now, learn how to view details about a visitor's geographic location and the technology they use.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Analytics data	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Availability of analytics data	Availability of analytics data	Analytics	Learn how Genesys Predictive Engagement processes data for reports, how to view updated reports, and how to see more precise data in reports.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Apply	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Apply an action map to specific webpages	Specify webpages to trigger on		Learn how to specify the webpages where an action map triggers.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Create segments. Create outcomes.
ATC/Current/AdminGuide/AttributesJourney	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Visitor journey attributes	Visitor journey attributes		Learn about the types of attributes that identify visitors based on their shared behaviors. For example, completing a form or going to a specific webpage.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/AttributesVisitor	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Visitor attributes	Visitor attributes		Learn about the types of attributes that identify visitors based on characteristics like location, browser, device type, and so on.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Best practices	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Best practices for segments	Segment best practices	Segments	Learn about best practices for improving how you create outcomes.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Blocked actions	No	ATC	GenesysCloud	No	Action maps report	Action map reports		Learn how the action maps engaged with the visitors of your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Build attributes	No	ATC		No	Create attributes	Create attributes		Learn how to create attributes that identify which visitors belong to specific segments, which visitors achieve specific outcomes, and when to trigger action maps.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/BuildArchFlows	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Prepare Architect components	Prepare Architect	ArchFlow	Prepare an Architect workflow to integrate Genesys Predictive Engagement with a third-party system.	Genesys Predictive Engagement	AdminGuide		Configure the following permissions in Genesys Cloud CX: Architect > Flow > UI Architect > Flow > Search
ATC/Current/AdminGuide/Campaign Attributes	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Campaign attributes	Campaign attributes		Learn about the types of attributes that allow you to use UTM parameters to track web activity for a specific campaign.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Chat offers	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Create a web chat offer	Create a web chat offer	WebChat	Learn how to create a web chat offer for your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Configure content offer action map	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Configure a content offer action map	Configure a content offer action map	ContentOffers	Learn how to configure an action map to use a content offer action.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add , Delete, Edit, and View (to create action maps)
ATC/Current/AdminGuide/Content offer lifecycle	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Content offer lifecycle		ContentOffers	See the lifecycle of a content offer and the metrics that we capture at each state along the way. We use lifecycle states in reporting and in determining the triggering behavior of action maps that use content offers.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Content offers	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Create a content offer	Create a content offer	ContentOffers	Learn how to create a content offer for your website.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add , Delete, Edit, and View (to create action maps) Journey > Action Template > Add, Delete, Edit, and View (to configure content offers) Uploads > publicAsset > upload (to upload images for content offers)
ATC/Current/AdminGuide/ContentOffersOverview	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Content offers overview	Content offers overview	ContentOffers	Learn how to use content offers to present special promotions and information to visitors.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add , Delete, Edit, and View permissions (to create action maps) Journey > Action Template > Add, Delete, Edit, and View permissions (to configure content offers) Prepare a Genesys Cloud CX Version 2 widget.
ATC/Current/AdminGuide/Conversation sessions	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	Yes	Conversation sessions	Conversation sessions	Journey Shaping	Understand how to capture information about customer conversation interactions (phone calls and chats) and present it to agents.		AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: To see custom sessions and custom events, agents need specific #mintydocs_link must be called from a MintyDocs-enabled page (ATC/Current/AdminGuide/Conversation sessions). . #mintydocs_link must be called from a MintyDocs-enabled page (ATC/Current/AdminGuide/Conversation sessions).
ATC/Current/AdminGuide/Create messaging offer	No	ATC	GenesysCloud	No	Create a web messaging offer		WebMessaging	Learn how to create a web messaging offer for your website.	Genesys Predictive Engagement	AdminGuide		Configure the following permissions in Genesys Cloud CX: Architect > Flow > Search (To use the Web Messaging Override Default flow)
ATC/Current/AdminGuide/Custom attributes	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Custom attributes	Custom attributes		Learn about custom attributes that allow you to identify groups of visitors based on characteristics and behaviors that are specific to your business.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Customer details	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Customer summary (admin view)	Customer summary	JourneyData	In Live Now, learn how to see details about a visitor and their previous engagements with your company.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Customer journey map	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Visit journey map (admin view)	Visit journey map	JourneyData	In Live Now, learn to use a graphical representation of a visitor's path through your website. This information provides the full context of a visitor's questions and can help you understand their needs. For more information about the icons, see icon descriptions.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/DeployTrackingSnippet	No	ATC	GenesysEngage-cloud, PureConnect, GenesysCloud		Deploy the tracking snippet	Deploy the tracking snippet		Deploy the Predictive Engagement tracking snippet to enable visitor tracking on your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Entities Limit	No	ATC	GenesysCloud	No	Maximum entities allowed for an organization	Entities limit		View the maximum number of entities that you can create in your organization.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/FAQs		ATC	PureConnect, GenesysCloud, GenesysEngage-cloud		Genesys Predictive Engagement Administrator FAQs			This page lists all FAQs for Genesys Predictive Engagement administrators.	Genesys Predictive Engagement
ATC/Current/AdminGuide/GDPR	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	General Data Protection Regulation (GDPR)	General Data Protection Regulation	Compliance	Learn how to use Genesys Predictive Engagement in a GDPR-compliant way.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Get Started GenesysCloud	No	ATC	GenesysCloud	No	Get started with Predictive Engagement for Genesys Cloud CX	Genesys Cloud CX		To use Genesys Predictive Engagement, Genesys Cloud CX customers complete these initial tasks.	Genesys Predictive Engagement	AdminGuide	CE37
ATC/Current/AdminGuide/Get Started GenesysEngage-cloud	No	ATC	GenesysEngage-cloud	No	Get started with Genesys Predictive Engagement for Genesys Multicloud CX	Genesys Multicloud CX		To use Genesys Predictive Engagement, Genesys Multicloud CX-based customers complete these initial tasks.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises	No	ATC	GenesysEngage-cloud	No	Get started with Predictive Engagement for Genesys Engage on-premises	Genesys Engage on-premises		To use Genesys Predictive Engagement, Genesys Engage on-premisess-based customers complete these initial tasks.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Get Started PureConnect	No	ATC	PureConnect	No	Get started with Predictive Engagement for PureConnect	PureConnect		To use Genesys Predictive Engagement, PureConnect customers complete these initial tasks.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Get Started PureEngage Cloud	No	ATC	GenesysEngage-cloud	No	Get started with Genesys Predictive Engagement for Genesys Multicloud CX	Genesys Multicloud CX		Genesys Multicloud CX-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/How throttling works	No	ATC	GenesysCloud	No	How throttling works		WebChat	Learn how throttling works for web chat offers. Feature coming soon: Web messaging This article applies only to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Journey action map report	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Action map performance	Action map performance		Use the journey action map report from the Performance tab to view the performance of an action map.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Report > View Journey > Action Map > View (to see action maps in the report)
ATC/Current/AdminGuide/Journey outcome report	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Outcome performance	Outcome performance		Use the outcome journey report from the Performance tab to view the performance of a determined outcome.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Outcome >Add , Delete, Edit, View
ATC/Current/AdminGuide/Journey segment report	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Segment performance	Segment performance		Use the journey segment report from the Performance tab to view the performance of a segment.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/JourneyAttributes	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Journey attributes	Journey attributes		Learn about the types of attributes that identify visitors based on their shared behaviors. For example, completing a form or going to a specific webpage.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Live Now	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Live Now	Live Now	JourneyData	Learn how to see real-time information about visitors on your website. Skip to the visit journey map or the description of the icons.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Outcome > View (to see outcomes achieved and scores for a visit) Journey > Segment > View (to see matched segments for a visit) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Maintain	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	View action maps	View action maps	ActionMaps	Learn how to search for, create, edit, duplicate, and delete action maps.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Create segments. Create outcomes.
ATC/Current/AdminGuide/Manage outcomes	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Manage outcomes		Outcomes	Learn how to define the business goals that you want to track and predict.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Outcome >Add , Delete, Edit, View
ATC/Current/AdminGuide/Manage segments	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Manage segments		Segments	Learn how to manage segments that identify and classify visitors based on their shared behavior and characteristics.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Segment >Add , Delete, Edit, View
ATC/Current/AdminGuide/Messaging migration	No	ATC	GenesysCloud	No	Migrate from web chat offers to web messaging offers		WebMessaging	Learn how to migrate your web chat offers to web messaging offers.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Messenger configuration	No	ATC	GenesysCloud	No	Configure and deploy Genesys Messenger	Configure and deploy Messenger	WebMessaging	Learn how to configure and deploy Genesys Messenger to your website.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Monitor web chat performance	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Monitor web chat performance		WebChat	Determine how well your web chat offers are performing.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Monitor web messaging performance	No	ATC	GenesysCloud	No	Monitor web messaging performance		WebMessaging	Determine how well your web messaging offers are performing.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/MonitorArchFlows	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Monitor an Architect flow action's performance	Monitor	ArchFlow	Monitor an action map that uses an Architect flow action to evaluate how well it's working.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Report > View Journey > Action Map > View (to see action maps in the report)
ATC/Current/AdminGuide/MonitorContentOffers	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Monitor content offers	Monitor content offers	ContentOffers	Determine how often visitors view and respond to your content offers.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add , Delete, Edit, and View (to create action maps and see action maps in the report) Journey > Action Template > Add, Delete, Edit, and View (to configure content offers) Journey > Report > View
ATC/Current/AdminGuide/Operators	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Operators	Operators	Segments, Outcomes, ActionMaps	Limited Availability Learn about the types of operators that you can use to create attributes.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Outcome scores	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Outcome scores (admin view)	Outcome scores	Outcomes	In Live Now, learn how to recognize when a visitor is or is not progressing towards one of your business goals.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Outcome > View (to see outcomes achieved and scores for a visit) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Outcomes	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	View outcomes	View outcomes	Outcomes	Learn how to search for, create, edit, duplicate, and delete outcomes.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Outcome >Add , Delete, Edit, View
ATC/Current/AdminGuide/Outcomes Overview	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Outcomes overview	Outcomes Overview	Outcomes	Genesys Predictive Engagement's AI-powered outcome scoring service learns to predict your business outcomes using machine learning models that are unique to your business.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Override frequency capping	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Override global frequency capping settings	Override global frequency capping	FreqCap	Learn how to override the global settings for frequency capping.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Create segments. Create outcomes.
ATC/Current/AdminGuide/Overview action maps	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Action maps overview	Action maps overview	ActionMaps	An action map represents the steps that Genesys Predictive Engagement takes to achieve a particular business result.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/OverviewArchFlows	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Third-party integrations overview	Third-party integrations overview	ArchFlow	Learn how to integrate Genesys Predictive Engagement with an external system using an Architect workflow, which is a webhook that provides real-time feeds.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/PreparePCArchFlows	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Prepare Genesys Cloud CX components	Prepare Genesys Cloud CX	ArchFlow	Prepare a Genesys Cloud CX integration and data actions for use with an Architect flow action.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Integrations > Integration > Add, Delete, Edit, View Integrations> Action > Add, Delete, Edit, Execute, View
ATC/Current/AdminGuide/Prioritize	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Prioritize an action map	Set the priority		Learn how to ensure that the most appropriate action map triggers when multiple action maps could present offers to visitors.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Create segments. Create outcomes.
ATC/Current/AdminGuide/PureEngagePrereqs		ATC	GenesysEngage-cloud		Prerequisites for Genesys Engage on-premises Deployments	Genesys Multicloud CX Prerequisites		Review the Genesys Predictive Engagement prerequisites for Genesys Engage on-premisess customers.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Route	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Route an action map to an agent queue	Route to agent queue		Learn how to route an action map to an agent queue for chat offers.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) Create segments. Create outcomes.
ATC/Current/AdminGuide/ScenarioArchFlows	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Salesforce lead creation and campaign attribution	Salesforce lead creation and campaign attribution	ArchFlow	Use Genesys Predictive Engagement to track campaign-related web activity and create leads with their associated campaign attributes in Salesforce. You can also provide agents with a script that they can use to create and update Salesforce leads.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Architect > Flow > All Architect > UI > All Integrations > Integration > All Integrations > Action > All Journey > Action Map > All Journey > Event Type > View (to configure an action map with an event trigger) Journey > Report > View Scripter > Published Script > Add, View (to add agent-facing scripts) Scripter > Script > All (to create agent-facing scripts) Deploy one of the following: For Genesys Cloud CX customers using web messaging, configure and deploy Genesys Messenger. For all other customers, deploy the tracking snippet on the website to track so that you can trigger the action map based on pageview events. To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about the events to track.
ATC/Current/AdminGuide/Schedules	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Select a schedule	Select a schedule		If your action map offers a web chat, you can select a schedule group to indicate when your agents are available to receive web chats. Using a schedule group ensures that agents have time to end chat interactions during their shifts.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Routing > Schedule Group > View (to select a schedule group for your action map) Routing > Emergency Group > View (to select an emergency group for your action map) Create the schedule groups and emergency groups
ATC/Current/AdminGuide/Searches performed	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Searches performed (admin view)	Searches performed	JourneyData	In Live Now, learn how to see what a visitor searched for on your website. This information provides insight into their specific questions and prepares you to answer them.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Visit > View (to see live tracking information about visitors who are on your website currently)
ATC/Current/AdminGuide/Segment examples	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Examples of segments	Segment examples	Segments	Review examples of segments to get ideas for your own segments.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Segments	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	View segments	View segments	Segments	Learn how to search for, create, edit, duplicate, and delete segments.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Segment >Add , Delete, Edit, View
ATC/Current/AdminGuide/Segments assigned	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Segments assigned (admin view)	Segments assigned	Segments	In Live Now, learn how to use segments to understand what characteristics or behaviors a visitor shares with other visitors.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Segment > View (to see matched segments for a visit) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Sessions events overview	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	Yes	Types of sessions	Types of sessions	Sessions	Learn about the types of sessions that Genesys Predictive Engagement uses to organize groups of related events.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Tracking snippet	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Predictive Engagement tracking snippet	Tracking snippet		Learn about Genesys Predictive Engagement's tracking abilities and how you can start tracking visitors on your website.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Settings > Edit, or View
ATC/Current/AdminGuide/Trigger	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Define an action map's triggers	Define the triggers		Learn how to define a condition that causes Genesys Predictive Engagement to offer an action map to a particular visitor.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Action Map > Add, Delete, Edit, and View (to create action maps) Journey > Action Target > View (to select a team to handle interactions from the action map) actionmapEstimate: View (To view the estimated number of qualified actions) actionmapEstimateJob: Add and View (To view the estimated number of qualified actions) Deploy the Genesys Predictive Engagement tracking snippet on the website that you want to track (to trigger the action map based on event conditions) To trigger an action map based on other events, use ac('record') to send Genesys Predictive Engagement data about events that you want to track. Create segments. Create outcomes.
ATC/Current/AdminGuide/Unknown users	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Unknown visitors (admin view)	Unknown visitors	JourneyData	In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Customer > View (to see information about existing customers) Journey > Event > View (to see events on the customer journey map) Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
ATC/Current/AdminGuide/Usage	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	Billing and usage	Billing and usage	Analytics	Understand how you can monitor your usage charges for Genesys Predictive Engagement events.	Genesys Predictive Engagement	AdminGuide		Prerequisites Any of the following Billing permissions: Billing > All Permissions Billing > Subscription > Add Billing > Subscription > View
ATC/Current/AdminGuide/Use the Architect flow with an action map	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Use action maps to trigger an advanced orchestration flow	Configure an advanced orchestration flow action	ArchFlow	Configure an action map to use an advanced orchestration flow action.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Architect > Flow > Search (to select an Architect flow action for an action map) Journey > Event Type > View (to configure an action map with an event trigger) Journey > Action Map > Add, Delete, Edit, and View
ATC/Current/AdminGuide/View audit logs	No	ATC	GenesysEngage-onpremises, PureConnect, GenesysCloud	No	View audit logs			Learn how to view Genesys Predictive Engagement audit logs.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Visitor Activity	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Visitor Activity	Visitor Activity	Analytics	Learn how to view usage data for your website.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Report > View
ATC/Current/AdminGuide/Web chat lifecycle	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Web chat lifecycle		WebChat	See the lifecycle of a web chat and the metrics that we capture at each state along the way. Genesys Predictive Engagement uses lifecycle states for reporting and determining the triggering behavior of action maps that use web chats. Feature coming soon: Web messaging This article applies only to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Web chat overview	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Web chat overview		WebChat	Get an overview of web chats and how they work.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Web messaging overview	No	ATC	GenesysCloud	No	Web messaging overview		WebMessaging	Learn about web messaging and how it works.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AdminGuide/Web sessions	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	Yes	Web sessions	Web sessions	Sessions	Learn how to capture information about customer activity on your website and present it to agents.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: To see custom sessions and custom events, assign agents specific permissions. Deploy one of the following: For Genesys Cloud CX customers using web messaging, configure and deploy Genesys Messenger. For all other customers, deploy the tracking snippet.
ATC/Current/AdminGuide/Web tracking	No	ATC	PureConnect, GenesysCloud, GenesysEngage-cloud	No	Web tracking	Web tracking		Configure how Genesys Predictive Engagement tracks visitors as they move through your website.	Genesys Predictive Engagement	AdminGuide		Prerequisites Configure the following permissions in Genesys Cloud CX: Journey > Settings > Edit, or View Deploy one of the following: For Genesys Cloud CX customers using web messaging, configure and deploy Genesys Messenger. For all other customers, deploy the tracking snippet.
ATC/Current/AdminGuide/Web tracking limit	No	ATC	GenesysCloud	No	Maximum web tracking entries allowed for an organization	Web tracking limits	WebTrackingLimit	View the maximum number of web tracking conditions and parameters you can create in your organization.	Genesys Predictive Engagement	AdminGuide
ATC/Current/AgentGuide		ATC						Learn how to use Genesys Predictive Engagement.	Genesys Predictive Engagement	AgentGuide
ATC/Current/AgentGuide/Additional information icons	No	ATC	GenesysCloud	No	Session information icons	Session icons		Learn about the icons for browsers, devices, and operating systems that Genesys Cloud CX agents see when they review a session card for a visitor.	Genesys Predictive Engagement	AgentGuide

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