Drilldown: Article

None (2) · No (211) · Yes (8)

Draft:GDE (13) · Draft:PEC-AD (34) · Draft:PEC-REC (67) · GDE (27) · PEC-AD (32) · PEC-REC (48)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (3) · No (218)

None (44) · Administrator (113) · Administrator, Agent, Supervisor (4) · Agent (2) · Agent, Supervisor (56) · Supervisor (2)

Agent Assist tab (4) · What is an interaction (4) · Intents (3) · Interaction lists (3) · Dashboard (3) · Trending (3) · Create a new dashboard (3) · Content browser (3) · Confirmations (3) · Utterances (3) · Search Results grid (3) · Report widget (3) · Explore (3) · Working with dashboards (3) · Managing widgets (3) · Overview (3) · Working with saved trending filters (3) · Create your first chat bot (3)

Other values: ; About Workspace Web Edition Access control for Recording users Action Items Adding Knowledge to your bot Agent Workspace (v9) Analyze related words Available report templates Bots Categories Channels and the Channels tab Chat Co-browse sessions Configure the bot Configuring your bot Contacts and interactions Create a new search Create a Trending filter Create an evaluation Create and manage forms Deploying the Screen Recording Service Domains Email Entities Evaluation Sessions Evaluations Manager Explore terms Export Trending Data Facebook Chat FAQ Article Form questions Forms Manager Genesys Predictive Engagement Chat Interaction Getting started How Agent Workspace works How Recording, Quality Management and Speech Analytics works Improving your bot Improving your domain model Intent Disambiguation Interaction history views Internal interactions Knowledge tab Manage the Blacklist Managing Accessibility for Agent Workspace Messaging My Messages widget Navigating Agent Workspace New in this release Outbound campaigns Performing and managing Evaluation Sessions Permalink Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Related interactions Report templates Reports Saved searches Schedule Callback Screen Recordings Search Filter Slots Slots and Slot Types SMS Chat Specifying search criteria Standard responses Supervising agents Team Communicator Testing your bot Testing your Chat Bot The Contact Directory and contact management Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter Chat User Guide Using the Media Player Versioning Bots Videos: Using Workspace Voice Calls WhatsApp Chat Workbins Working with Bots Working with interactions Working with saved reports Workitems

None (34) · What is an interaction (4) · Content browser (3) · Managing widgets (3) · Interaction lists (3) · Report widget (3) · Search Results grid (3) · Explore (3) · Create your first bot (3) · Trending (3) · Create a new dashboard (3) · Dashboard (3) · Working with dashboards (3) · Working with saved trending filters (3)

Other values: ; Access control for Recording users Accessibility for Agent Workspace Action Items Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Workspace (v9) Analyze related words Available report templates Calls Categories Channels and the Channels tab Chat Co-browse sessions Contacts and interactions Create a new search Create a Trending filter Create an evaluation Create and manage forms Deploying the Screen Recording Service Email Evaluation Sessions Evaluations Manager Explore terms Facebook Chat FAQ Article Form questions Forms Manager Genesys Predictive Engagement Getting started How Agent Workspace works How Recording, Quality Management and Speech Analytics works Intent Disambiguation Interaction history views Internal interactions Knowledge tab Manage the Blacklist Messaging My Messages widget Navigating Agent Workspace New in this release Outbound campaigns Performing and managing Evaluation Sessions Permalink Programs Quality Management (QM) Recording certificate management Recording Cloud Backup Service Related interactions Report templates Reports Saved searches Schedule a callback Screen Recordings Search Filter SMS Chat Specifying search criteria Standard responses Supervising agents Team Communicator Testing your bot Testing your Bot The Contact Directory and contact management Tools Topics Topics, Categories, and Programs Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Twitter Chat Using the Media Player Versioning bots Videos: Using Workspace WhatsApp Chat Workbins Working with interactions Working with saved reports Workitems

None (215) · ADResponse (4) · ADResponses (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Admin (19) · Administrator (8) · Agent (58) · Supervisor (2) · User (126) · WWEPEGuide (2)

None (104) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Recording (113)

None (217) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)

None (219) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)