Genesys Dialog Engine User Guide

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The following topics are defined for this manual but are not included in the list of topics: Confirmations, Analysing your chat bot's performance, User Guide
This manual is for version 9.0 of Genesys Dialog Engine.
Read this manual for other versions:

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
User Guide This User Guide is designed to get you up and running with Genesys Dialog Engine, a tool that enables you to create bots capable of listening and responding to customers in a way that resembles a live agent. You'll learn some basics, and then how to create and train your own bot.
Configure the bot Learn how to configure your chat bot.
Confirmations A confirmation is the message sent by the bot to confirm that it has understood the user's Intent.
Working with Bots A bot can either use an existing NLU Domain or it can operate as an independent entity.
Create your first chat bot This section will walk you through the process of creating and running your first chat bot.
Domains A domain is an area of knowledge that you're building a conversation for.
Entities An entity is a possible piece of information that can be used in an utterance.
Intents An Intent describes a task that a user wants to do.
Overview Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand and process information provided as input.
Slots A slot is a specific piece of information that can be derived from an utterance and mapped to an entity.
Testing your Chat Bot Training your bot is the most important part of your bot's performance.
Improving your domain model Improve your domain model by identifying slots and intents.
Utterances An utterance is what the user communicates to describe their intent.
Analysing your chat bot's performance Understand your bot's performance and use it to improve the bot.

This user guide will get you up and running with Genesys Dialog Engine, a tool that enables you to create chat bots that can listen and respond to customers in a way that resembles a live agent. You’ll learn some basics, and then how to create and train your own chat bot.

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