Configure the bot

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This topic is part of the manual Genesys Dialog Engine User Guide for version 9.0 of Genesys Dialog Engine.
Read this topic for other versions:

Learn how to configure your chat bot.

The Settings page allows you to configure:

  • The maximum number of times the bot tries to identify an intent from an utterance.
  • The threshold limit to be reached before an utterance is identified positively as an intent.
  • The prompt to be used when the chat bot does not understand the user intent.
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