Utterances

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This topic is part of the manual Genesys Dialog Engine User Guide for version 9.0 of Genesys Dialog Engine.
Read this topic for other versions:

An utterance is what the user communicates to describe their intent.

What are utterances?

Utterances are phrases that a user would use to describe what they want to do. The bot tries to understand and identify the user’s intent from these utterances.

A user might say: I need a room for tomorrow. or I want to book a room for tomorrow. Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: Book me a suite for three nights starting tomorrow.

When creating sample utterances, try to create variations and also with a wide range of semantics for each intent. It’s a good practice to create multiple variations of the same phrase. For example, create two utterances: book a room and reserve a room.


Add an utterance

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  1. In the Utterances tab, type an utterance in the empty field, and press Enter.
  2. Add more utterances to the intent, as needed.


Edit an utterance

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  • Click an utterance and modify the information, as required.


Delete an utterance

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  • Select an utterance and click the Delete button.


Search utterances

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Use the Search filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent.

  • In the Search field, type a word to locate all instances of that word in multiple utterances.
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