Testing your bot

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This topic is part of the manual Genesys Dialog Engine User Guide for version Current of Genesys Dialog Engine.
Read this topic for other versions:

It is very important to test how your bot works. The Test Bot feature allows you simulate a conversation with your bot.


Test your bot

You can test your chat bot anytime by clicking the Test your Bot button. You can use this to see how your bot identifies slots and intents from any conversation.
Tip
Remember to save your bot always before testing.

Conversations with the bot will be used in the Learning section to improve the bot's understanding of intents and slots.


View diagnostic information

  • Click ▲ to display the detailed information about the chat testing dialog.

The Progress option indicates the items identified in the conversation like intent and slots. As the user conversation progresses, the intents and slots that are inferred are displayed till the confirmation goal is reached.

The Code option displays the same information as a JSON structure.

  • Click ▼ to close the detailed information dialog.