Genesys Dialog Engine User Guide

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This manual is for version Current of Genesys Dialog Engine.
Read this manual for other versions:

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
Adding Knowledge to your bot Add predefined questions and answers to your bot allowing it to understand and respond to conversations.
Bots A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.
Configuring your bot Modify your bot's settings.
Confirmations A Confirmation is the message sent by the bot to confirm that it has understood the user’s intent.
Create your first chat bot This article will walk you through the process of creating and running your first chat bot.
Working with Intent Accuracy Report Learn to understand and use the Intent Accuracy Report feature.
Intents An Intent describes a task that a user wants to do.
Overview Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand and process information provided as input.
Slots and Slot Types A Slot is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent. Each slot is mapped to a Slot Type. The slot type defines the type of information that the bot should look for as the slot within an utterance.
Testing your bot It is very important to test how your bot works. The Test Bot feature allows you simulate a conversation with your bot.
Improving your bot Improve your bot by training it to recognize intents and slot accurately using the Learning page.
Utterances An Utterance is what the user communicates to describe their intent.


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