Genesys Dialog Engine User Guide
From Genesys Documentation
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Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
|Adding Knowledge to your bot
|Add predefined questions and answers to your bot allowing it to understand and respond to conversations.
|A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.
|Configuring your bot
|Modify your bot's settings.
|A Confirmation is the message sent by the bot to confirm that it has understood the user’s intent.
|Create your first chat bot
|This article will walk you through the process of creating and testing your first chatbot.
|Improving your bot
|Improve your bot by training it to recognize intents and slot accurately using the Learning page.
|Learn how to configure the bot to choose the right intent from multiple possible intents.
|An Intent describes a task that a user wants to do.
|Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand and process information provided as input.
|Slots and Slot Types
|A Slot is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent. Each slot is mapped to a Slot Type. The slot type defines the type of information that the bot should look for as the slot within an utterance.
|Testing your bot
|It is very important to test how your bot works. The Test Bot feature allows you simulate a conversation with your bot.
|An Utterance is what the user communicates to describe their intent.
|Learn how to create multiple versions of your bot
|Working with Intent Accuracy Report
|Learn to understand and use the Intent Accuracy Report feature.
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