Genesys Dialog Engine User Guide
From Genesys Documentation
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Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
|Adding Knowledge to your bot||Add predefined questions and answers to your bot allowing it to understand and respond to conversations.|
|Bots||A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.|
|Configuring your bot||Modify your bot's settings.|
|Confirmations||A Confirmation is the message sent by the bot to confirm that it has understood the user’s intent.|
|Create your first chat bot||This article will walk you through the process of creating and running your first chat bot.|
|Working with Intent Accuracy Report||Learn to understand and use the Intent Accuracy Report feature.|
|Intents||An Intent describes a task that a user wants to do.|
|Overview||Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand and process information provided as input.|
|Slots and Slot Types||A Slot is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent. Each slot is mapped to a Slot Type. The slot type defines the type of information that the bot should look for as the slot within an utterance.|
|Testing your bot||It is very important to test how your bot works. The Test Bot feature allows you simulate a conversation with your bot.
|Improving your bot||Improve your bot by training it to recognize intents and slot accurately using the Learning page.|
|Utterances||An Utterance is what the user communicates to describe their intent.|