Genesys Dialog Engine User Guide
From Genesys Documentation
This manual is for version Current of Genesys Dialog Engine.
Read this manual for other versions:
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
Article | Description |
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Article | Description |
Adding Knowledge to your bot | Add predefined questions and answers to your bot allowing it to understand and respond to conversations. |
Bots | A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation. |
Configuring your bot | Modify your bot's settings. |
Confirmations | A Confirmation is the message sent by the bot to confirm that it has understood the user’s intent. |
Create your first chat bot | This article will walk you through the process of creating and testing your first chatbot. |
Improving your bot | Improve your bot by training it to recognize intents and slot accurately using the Learning page. |
Intent Disambiguation | Learn how to configure the bot to choose the right intent from multiple possible intents. |
Intents | An Intent describes a task that a user wants to do. |
Overview | Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand and process information provided as input. |
Slots and Slot Types | A Slot is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent. Each slot is mapped to a Slot Type. The slot type defines the type of information that the bot should look for as the slot within an utterance. |
Testing your bot | It is very important to test how your bot works. The Test Bot feature allows you simulate a conversation with your bot.
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Utterances | An Utterance is what the user communicates to describe their intent. |
Versioning Bots | Learn how to create multiple versions of your bot |
Working with Intent Accuracy Report | Learn to understand and use the Intent Accuracy Report feature. |
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