Adding Knowledge to your bot
Add predefined questions and answers to your bot allowing it to understand and respond to conversations.
What is Knowledge?
Dialog Engine allows using a set of predefined questions and answers or FAQs to respond to queries. Knowledge is stored in a Comma Separated Value file, or a CSV file. Dialog Engine parses this imported knowledge file and searches semantically for matching FAQ results to queries.
Dialog Engine includes a sample knowledge file that can be used as a template to build a knowledge base. Once imported, Dialog Engine will use the information in the knowledge base to respond to questions.
You can create a bot that relies on this knowledge to answer queries. These bots are called Knowledge Bots.
- Click New Knowledge.
- Enter a name to identify the knowledge.
- Select the knowledge file to be imported.
- Click Create after the knowledge file is uploaded.