User: Bgrenon
From Genesys Documentation
| _pageName | Context |
|---|---|
| _pageName | Context |
| &single | Use the journey action map report from the Performance tab to view the performance of an action map. |
| ATC/AllDeprecations | |
| ATC/Current/AdminGuide | Configure and administer Genesys Predictive Engagement for your organization. |
| ATC/Current/AdminGuide/About action maps | Learn how to create action maps that use different types of actions to enhance and extend a visitor's journey. |
| ATC/Current/AdminGuide/About actions | An action represents the steps to take to engage with visitors or to further related business outcomes. |
| ATC/Current/AdminGuide/About analytics | Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps. |
| ATC/Current/AdminGuide/About attributes | Attributes are conditions that affect when action maps trigger, and when users match segments and outcomes. |
| ATC/Current/AdminGuide/About compliance and data | Tracking sensitive customer data requires compliance with GDPR and other regulations. |
| ATC/Current/AdminGuide/About content offers | Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action. |
| ATC/Current/AdminGuide/About data tracking | Learn how Genesys Predictive Engagement tracks visitor activity on your website. |
| ATC/Current/AdminGuide/About global settings | Learn how to configure Genesys Predictive Engagement at a global (organizational) level. |
| ATC/Current/AdminGuide/About journey data | Learn what types of customer journey data that you and your agents can see about a visitor's interactions with your website. |
| ATC/Current/AdminGuide/About outcomes | Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes. |
| ATC/Current/AdminGuide/About Predictive Engagement's data tracking | Genesys Predictive Engagement tracks data about what visitors do on your website. |
| ATC/Current/AdminGuide/About segments | Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them. |
| ATC/Current/AdminGuide/About sessions | Web sessions and conversation sessions provide rich context for agents about each customer's personal journey with your company. |
| ATC/Current/AdminGuide/About web chats | Learn how to work with web chats in Genesys Predictive Engagement. |
| ATC/Current/AdminGuide/About web messaging | Learn how to work with web messaging in Genesys Predictive Engagement. |
| ATC/Current/AdminGuide/AboutArchFlows | Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud CX integrations, data actions, and Architect workflows. |
| ATC/Current/AdminGuide/Action library | Learn how to create, edit, duplicate, revert, and archive content offers. |
| ATC/Current/AdminGuide/Action Map Performance | Learn how to see when and how visitors interact with a specific action map. |
| ATC/Current/AdminGuide/Action maps | Learn how to create an action map that Genesys Predictive Engagement uses to engage visitors. |
| ATC/Current/AdminGuide/Action settings | Configure frequency capping of web chats, content offers, and web messaging. |
| ATC/Current/AdminGuide/Additional information | In Live Now, learn how to view details about a visitor's geographic location and the technology they use. |
| ATC/Current/AdminGuide/Analytics data | Learn how Genesys Predictive Engagement processes data for reports, how to view updated reports, and how to see more precise data in reports. |
| ATC/Current/AdminGuide/Apply | Learn how to specify the webpages where an action map triggers. |
| ATC/Current/AdminGuide/AttributesJourney | Learn about the types of attributes that identify visitors based on their shared behaviors. For example, completing a form or going to a specific webpage. |
| ATC/Current/AdminGuide/AttributesVisitor | Learn about the types of attributes that identify visitors based on characteristics like location, browser, device type, and so on. |
| ATC/Current/AdminGuide/Best practices | Learn about best practices for improving how you create outcomes. |
| ATC/Current/AdminGuide/Blocked actions | Learn how the action maps engaged with the visitors of your website. |
| ATC/Current/AdminGuide/Build attributes | Learn how to create attributes that identify which visitors belong to specific segments, which visitors achieve specific outcomes, and when to trigger action maps. |
| ATC/Current/AdminGuide/BuildArchFlows | Prepare an Architect workflow to integrate Genesys Predictive Engagement with a third-party system. |
| ATC/Current/AdminGuide/Campaign Attributes | Learn about the types of attributes that allow you to use UTM parameters to track web activity for a specific campaign. |
| ATC/Current/AdminGuide/Chat offers | Learn how to create a web chat offer for your website. |
| ATC/Current/AdminGuide/Configure content offer action map | Learn how to configure an action map to use a content offer action. |
| ATC/Current/AdminGuide/Content offer lifecycle | See the lifecycle of a content offer and the metrics that we capture at each state along the way. We use lifecycle states in reporting and in determining the triggering behavior of action maps that use content offers. |
| ATC/Current/AdminGuide/Content offers | Learn how to create a content offer for your website. |
| ATC/Current/AdminGuide/ContentOffersOverview | Learn how to use content offers to present special promotions and information to visitors. |
| ATC/Current/AdminGuide/Conversation sessions | Understand how to capture information about customer conversation interactions (phone calls and chats) and present it to agents. |
| ATC/Current/AdminGuide/Create messaging offer | Learn how to create a web messaging offer for your website. |
| ATC/Current/AdminGuide/Custom attributes | Learn about custom attributes that allow you to identify groups of visitors based on characteristics and behaviors that are specific to your business. |
| ATC/Current/AdminGuide/Customer details | In Live Now, learn how to see details about a visitor and their previous engagements with your company. |
| ATC/Current/AdminGuide/Customer journey map | In Live Now, learn to use a graphical representation of a visitor's path through your website. This information provides the full context of a visitor's questions and can help you understand their needs. For more information about the icons, see icon descriptions. |
| ATC/Current/AdminGuide/DeployTrackingSnippet | Deploy the Predictive Engagement tracking snippet to enable visitor tracking on your website. |
| ATC/Current/AdminGuide/Entities Limit | View the maximum number of entities that you can create in your organization. |
| ATC/Current/AdminGuide/FAQs | This page lists all FAQs for Genesys Predictive Engagement administrators. |
| ATC/Current/AdminGuide/GDPR | Learn how to use Genesys Predictive Engagement in a GDPR-compliant way. |
| ATC/Current/AdminGuide/Get Started GenesysCloud | To use Genesys Predictive Engagement, Genesys Cloud CX customers complete these initial tasks. |
| ATC/Current/AdminGuide/Get Started GenesysEngage-cloud | To use Genesys Predictive Engagement, Genesys Multicloud CX-based customers complete these initial tasks. |
| ATC/Current/AdminGuide/Get Started GenesysEngage-onpremises | To use Genesys Predictive Engagement, Genesys Engage on-premisess-based customers complete these initial tasks. |
| ATC/Current/AdminGuide/Get Started PureConnect | To use Genesys Predictive Engagement, PureConnect customers complete these initial tasks. |
| ATC/Current/AdminGuide/Get Started PureEngage Cloud | Genesys Multicloud CX-based customers should complete these initial tasks in order to use Genesys Predictive Engagement. |
| ATC/Current/AdminGuide/How throttling works | Learn how throttling works for web chat offers.
Feature coming soon: Web messaging
This article applies only to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat. |
| ATC/Current/AdminGuide/Journey action map report | Use the journey action map report from the Performance tab to view the performance of an action map. |
| ATC/Current/AdminGuide/Journey outcome report | Use the outcome journey report from the Performance tab to view the performance of a determined outcome. |
| ATC/Current/AdminGuide/Journey segment report | Use the journey segment report from the Performance tab to view the performance of a segment. |
| ATC/Current/AdminGuide/JourneyAttributes | Learn about the types of attributes that identify visitors based on their shared behaviors. For example, completing a form or going to a specific webpage. |
| ATC/Current/AdminGuide/Live Now | Learn how to see real-time information about visitors on your website. Skip to the visit journey map or the description of the icons. |
| ATC/Current/AdminGuide/Maintain | Learn how to search for, create, edit, duplicate, and delete action maps. |
| ATC/Current/AdminGuide/Manage outcomes | Learn how to define the business goals that you want to track and predict.
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| ATC/Current/AdminGuide/Manage segments | Learn how to manage segments that identify and classify visitors based on their shared behavior and characteristics. |
| ATC/Current/AdminGuide/Messaging migration | Learn how to migrate your web chat offers to web messaging offers. |
| ATC/Current/AdminGuide/Messenger configuration | Learn how to configure and deploy Genesys Messenger to your website. |
| ATC/Current/AdminGuide/Monitor web chat performance | Determine how well your web chat offers are performing. |
| ATC/Current/AdminGuide/Monitor web messaging performance | Determine how well your web messaging offers are performing. |
| ATC/Current/AdminGuide/MonitorArchFlows | Monitor an action map that uses an Architect flow action to evaluate how well it's working. |
| ATC/Current/AdminGuide/MonitorContentOffers | Determine how often visitors view and respond to your content offers. |
| ATC/Current/AdminGuide/Operators | Limited Availability
Learn about the types of operators that you can use to create attributes. |
| ATC/Current/AdminGuide/Outcome scores | In Live Now, learn how to recognize when a visitor is or is not progressing towards one of your business goals. |
| ATC/Current/AdminGuide/Outcomes | Learn how to search for, create, edit, duplicate, and delete outcomes.
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| ATC/Current/AdminGuide/Outcomes Overview | Genesys Predictive Engagement's AI-powered outcome scoring service learns to predict your business outcomes using machine learning models that are unique to your business.
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| ATC/Current/AdminGuide/Override frequency capping | Learn how to override the global settings for frequency capping. |
| ATC/Current/AdminGuide/Overview action maps | An action map represents the steps that Genesys Predictive Engagement takes to achieve a particular business result. |
| ATC/Current/AdminGuide/OverviewArchFlows | Learn how to integrate Genesys Predictive Engagement with an external system using an Architect workflow, which is a webhook that provides real-time feeds. |
| ATC/Current/AdminGuide/PreparePCArchFlows | Prepare a Genesys Cloud CX integration and data actions for use with an Architect flow action. |
| ATC/Current/AdminGuide/Prioritize | Learn how to ensure that the most appropriate action map triggers when multiple action maps could present offers to visitors. |
| ATC/Current/AdminGuide/PureEngagePrereqs | Review the Genesys Predictive Engagement prerequisites for Genesys Engage on-premisess customers. |
| ATC/Current/AdminGuide/Route | Learn how to route an action map to an agent queue for chat offers. |
| ATC/Current/AdminGuide/ScenarioArchFlows | Use Genesys Predictive Engagement to track campaign-related web activity and create leads with their associated campaign attributes in Salesforce. You can also provide agents with a script that they can use to create and update Salesforce leads. |
| ATC/Current/AdminGuide/Schedules | If your action map offers a web chat, you can select a schedule group to indicate when your agents are available to receive web chats. Using a schedule group ensures that agents have time to end chat interactions during their shifts. |
| ATC/Current/AdminGuide/Searches performed | In Live Now, learn how to see what a visitor searched for on your website. This information provides insight into their specific questions and prepares you to answer them. |
| ATC/Current/AdminGuide/Segment examples | Review examples of segments to get ideas for your own segments. |
| ATC/Current/AdminGuide/Segments | Learn how to search for, create, edit, duplicate, and delete segments. |
| ATC/Current/AdminGuide/Segments assigned | In Live Now, learn how to use segments to understand what characteristics or behaviors a visitor shares with other visitors. |
| ATC/Current/AdminGuide/Sessions events overview | Learn about the types of sessions that Genesys Predictive Engagement uses to organize groups of related events. |
| ATC/Current/AdminGuide/Tracking snippet | Learn about Genesys Predictive Engagement's tracking abilities and how you can start tracking visitors on your website. |
| ATC/Current/AdminGuide/Trigger | Learn how to define a condition that causes Genesys Predictive Engagement to offer an action map to a particular visitor. |
| ATC/Current/AdminGuide/Unknown users | In Live Now, learn how to recognize when Genesys Predictive Engagement does not recognize a visitor. |
| ATC/Current/AdminGuide/Usage | Understand how you can monitor your usage charges for Genesys Predictive Engagement events. |
| ATC/Current/AdminGuide/Use the Architect flow with an action map | Configure an action map to use an advanced orchestration flow action. |
| ATC/Current/AdminGuide/View audit logs | Learn how to view Genesys Predictive Engagement audit logs. |
| ATC/Current/AdminGuide/Visitor Activity | Learn how to view usage data for your website. |
| ATC/Current/AdminGuide/Web chat lifecycle | See the lifecycle of a web chat and the metrics that we capture at each state along the way. Genesys Predictive Engagement uses lifecycle states for reporting and determining the triggering behavior of action maps that use web chats.
Feature coming soon: Web messaging
This article applies only to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat. |
| ATC/Current/AdminGuide/Web chat overview | Get an overview of web chats and how they work. |
| ATC/Current/AdminGuide/Web messaging overview | Learn about web messaging and how it works. |
| ATC/Current/AdminGuide/Web sessions | Learn how to capture information about customer activity on your website and present it to agents. |
| ATC/Current/AdminGuide/Web tracking | Configure how Genesys Predictive Engagement tracks visitors as they move through your website. |
| ATC/Current/AdminGuide/Web tracking limit | View the maximum number of web tracking conditions and parameters you can create in your organization. |
| ATC/Current/AgentGuide | Learn how to use Genesys Predictive Engagement. |
| ATC/Current/AgentGuide/Additional information icons | Learn about the icons for browsers, devices, and operating systems that Genesys Cloud CX agents see when they review a session card for a visitor. |