Drilldown: SMART Benefits

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SMART Benefits > UCBenefitID : Improved First Contact Resolution or Increased Contact Rate or None

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CanonicalBenefitID:
None (48) · Improved Agent Competency (3) · Improved Containment Rate (2) · Improved Conversion Rates (3) · Improved Customer Experience (62) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (1) · Improved Employee Productivity (4) · Improved Employee Satisfaction (2) · Improved Employee Utilization (34) · Improved First Contact Resolution (20) · Improved Insights and Visibility (3) · Improved Net Promoter Score (9) · Increased Response Rates (2) · Increased Revenue (36) · Reduced Administration Costs (12) · Reduced Customer Churn (9) · Reduced Deployment Costs (6) · Reduced Employee Attrition (16) · Reduced Handle Time (28) · Reduced Interaction Abandonment (5) · Reduced Interaction Transfers (4) · Reduced IT Operational Costs (2) · Reduced Overtime Costs (5) · Reduced Penalties and Fines (12) · Reduced Transfers (2) · Reduced Volume of Interactions (10)
UCBenefitID: (Click arrow to add another value)

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