EE27 - Titles and Canonical Info

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Important
This information is shared by EE27 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

Titles and Taxonomy

Main Title Subtitle Taxonomy Product Category Draft Published Edit

Genesys WFM Third-Party Integration

Enable bi-directional Integration of WFM with 3rd party systems

Employee Engagement

Workforce Engagement

No draft


Canonical Information

Platform Challenge and Solution

Platform Challenge: Your organization has systems in place, like Human Resources or Payroll Management systems. The addition of a Workforce Management tool requires many of the same data elements that these systems use, which results in redundant data management. This causes frustration and unnecessary work for your IT personnel.

Platform Solution: The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and your existing systems, allowing automated synchronization of the two. This eliminates the need for redundant data management, resulting in improved system performance and happier IT personnel.

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business:

Canonical Benefit Explanation
Improved Employee Utilization Free up IT personnel to focus on tasks that matter with automated synchronization between systems.
Reduced Administration Costs Avoid paying your IT personnel to do the same job twice by cutting redundancy in data management.
Reduced Employee Attrition Keep IT admins happy and at your company longer; eliminate no-fun redundant data management.

High Level Flow

High Level Flow Steps

  1. Identify the data to synchronise
  2. Confirm third party to provide access
  3. Define the appropriate methodology to use
  4. Create and implement the integration

Data Sheet Image

EE27 - genesys wfm third party integration - header (2).jpg

Canonical Sales Content

Personas

  • IT Administrator
  • Systems Administrator


Qualifying Questions

  1. How much time do you spend performing redundant data management?
  2. What systems do you maintain that have interdependent data that need to match?
  3. What systems do you maintain that need to synchronize with Genesys WFM?

Pain Points (Business Context)

  • Interdependent data needed by more than one system does not match.
  • Excessive manual synchronization of data between Genesys WFM and more than one system

Desired State - How to Fix It

  • Develop integration between WFM and one or more third party systems with the Genesys WFM API


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