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Article > Product : Agent Workspace or Designer or Genesys Skills Management or Intelligent Workload Distribution or Routing and Designer or None

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Standalone:
None (281) · No (761) · Yes (401) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (255) · Draft:PEC-GSM (221) · Draft:DES (164) · DES (142) · Draft:PEC-ROU (115) · PEC-REP (83) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · Draft:PEC-IWD (44) · Draft:PEC-AD (42) · PEC-IWD (40) · PEC-AD (38) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · PrivateEdition (11) · Draft:ContentAdmin (11)
Other values:
Platform:
None (841) · GenesysCloud (7) · GenesysEngage-cloud (654) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (70) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
None (959) · No (597) · Yes (20)
Role:
None (1203) · Administrator (302) · Administrator, Agent, Supervisor (4) · Administrator, Developer (3) · Administrator, Supervisor (1) · Agent (2) · Agent, Supervisor (56) · Developer (1) · Supervisor (4)
DisplayName:
None (106) · Architecture (14) · Before you begin (7) · High availability and disaster recovery (7) · Time Attributes (6) · User Data Call Survey Attributes (6) · User Data Example Attributes (5) · Service Objects Attributes (5)
Other values:
TocName:
None (751) · Upgrade, rollback, or uninstall (5) · Prerequisites (4) · Terminate Call Block (4) · Terminate Block (Digital) (4) · Getting started (4)
Other values:
Dimension:
None (1500) · ADResponse (4) · ADResponses (2) · AgentDesktopHelm (2) · AuthenticationHelm (2) · BasicApp (5) · bots (5) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · email, digital (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (6) · Journey Shaping (1) · ReportingAnalyticsHelm (2) · sr (9) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
Product: (Click arrow to add another value)
Manual:
None (270) · Designer (262) · PDMPEGIM-Postgres (168) · Administrator (151) · PDNAA (121) · Deployment (64) · WebAPIs (63) · Agent (61) · GCXIMCPRG (61) · DESPEGuide (31) · AIUG (26) · PDMLibraryGIM (26) · IWDPEGuide (22) · Admin (21) · IWDDMPEGuide (20) · WWEPEGuide (15) · FldCod (13) · PDNAM (12) · KBA (12)
Other values:
Application:
None (1303) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (257) · intelligent Workload Distribution (2) · Reporting, Reporting GCXI (1) · Workforce Management (2)
UseCase:
None (1569) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (1529) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (9) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (9) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (7) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (10)

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