Drilldown: SMART Benefits

None (14) · Improved Agent Competency (4) · Improved Containment Rate (2) · Improved Conversion Rates (3) · Improved Customer Experience (62) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (1) · Improved Employee Productivity (4) · Improved Employee Satisfaction (2) · Improved Employee Utilization (34) · Improved First Contact Resolution (19) · Improved Insights and Visibility (4) · Improved Net Promoter Score (9) · Increased Response Rates (2) · Increased Revenue (36) · Reduced Administration Costs (12) · Reduced Customer Churn (9) · Reduced Deployment Costs (6) · Reduced Employee Attrition (16) · Reduced Handle Time (27) · Reduced Interaction Abandonment (5) · Reduced Interaction Transfers (4) · Reduced IT Operational Costs (2) · Reduced Overtime Costs (5) · Reduced Penalties and Fines (12) · Reduced Transfers (2) · Reduced Volume of Interactions (10)

None · Improved Customer Experience · Improved First Contact Resolution · Reduced Handle Time · Improved Employee Utilization · Reduced Administration Costs · Increased Revenue · Reduced Penalties and Fines · Improved Agent Competency · Improved Containment Rate · Reduced Employee Attrition · Reduced Interaction Abandonment · Improved Employee Satisfaction · Reduced IT Operational Costs · Reduced Volume of Interactions · Improved Conversion Rates · Reduced Transfers · Reduced Deployment Costs · Improved Insights and Visibility · Improved Employee Productivity · Reduced Interaction Transfers · Reduced Customer Churn · Reduced Overtime Costs · Increased Response Rates · Improved Employee Occupancy · Increased Contact Rate · Improved Agent Adherence · Improved Net Promoter Score · Improved Employee Attrition Rate · Other