Drilldown: SMART Benefits

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SMART Benefits

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CanonicalBenefitID:
None (136) · Improved Agent Competency (4) · Improved Containment Rate (3) · Improved Conversion Rates (3) · Improved Customer Experience (65) · Improved Employee Attrition Rate (1) · Improved Employee Productivity (4) · Improved Employee Satisfaction (2) · Improved Employee Utilization (35) · Improved First Contact Resolution (19) · Improved Insights and Visibility (4) · Improved Net Promoter Score (6) · Increased Response Rates (2) · Increased Revenue (36) · Reduced Administration Costs (12) · Reduced Customer Churn (9) · Reduced Deployment Costs (6) · Reduced Employee Attrition (16) · Reduced Employee Attrition Rate (1) · Reduced Handle Time (27) · Reduced Interaction Abandonment (5) · Reduced Interaction Transfers (3) · Reduced IT Operational Costs (2) · Reduced Overtime Costs (5) · Reduced Penalties and Fines (12) · Reduced Transfers (2) · Reduced Volume of Interactions (9)
UCBenefitID:
None (98) · Improved Agent Adherence (1) · Improved Agent Competency (11) · Improved Containment Rate (15) · Improved Conversion Rates (13) · Improved Customer Experience (90) · Improved Employee Productivity (6) · Improved Employee Satisfaction (14) · Improved Employee Utilization (57) · Improved First Contact Resolution (56) · Improved Insights and Visibility (6) · Increased Contact Rate (4) · Increased Response Rates (3) · Increased Revenue (46) · Reduced Administration Costs (40) · Reduced Customer Churn (6) · Reduced Deployment Costs (10) · Reduced Employee Attrition (15) · Reduced Handle Time (54) · Reduced Interaction Abandonment (16) · Reduced Interaction Transfers (5) · Reduced IT Operational Costs (12) · Reduced Overtime Costs (5) · Reduced Penalties and Fines (22) · Reduced Transfers (11) · Reduced Volume of Interactions (15)

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