Drilldown: SMART Benefits

None (104) · Improved Agent Competency (4) · Improved Containment Rate (2) · Improved Conversion Rates (3) · Improved Customer Experience (62) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (1) · Improved Employee Productivity (4) · Improved Employee Satisfaction (2) · Improved Employee Utilization (34) · Improved First Contact Resolution (19) · Improved Insights and Visibility (4) · Improved Net Promoter Score (9) · Increased Response Rates (2) · Increased Revenue (36) · Reduced Administration Costs (12) · Reduced Customer Churn (9) · Reduced Deployment Costs (6) · Reduced Employee Attrition (16) · Reduced Handle Time (27) · Reduced Interaction Abandonment (5) · Reduced Interaction Transfers (4) · Reduced IT Operational Costs (2) · Reduced Overtime Costs (5) · Reduced Penalties and Fines (12) · Reduced Transfers (2) · Reduced Volume of Interactions (10)

None (98) · Improved Agent Adherence (1) · Improved Agent Competency (12) · Improved Containment Rate (12) · Improved Conversion Rates (9) · Improved Customer Experience (65) · Improved Employee Attrition Rate (1) · Improved Employee Occupancy (3) · Improved Employee Productivity (5) · Improved Employee Satisfaction (11) · Improved Employee Utilization (40) · Improved First Contact Resolution (43) · Improved Insights and Visibility (5) · Improved Net Promoter Score (1) · Increased Contact Rate (3) · Increased Response Rates (3) · Increased Revenue (32) · Reduced Administration Costs (34) · Reduced Customer Churn (4) · Reduced Deployment Costs (6) · Reduced Employee Attrition (12) · Reduced Handle Time (41) · Reduced Interaction Abandonment (11) · Reduced Interaction Transfers (5) · Reduced IT Operational Costs (10) · Reduced Overtime Costs (4) · Reduced Penalties and Fines (14) · Reduced Transfers (8) · Reduced Volume of Interactions (9)