Drilldown: Article

None (1) · No (207) · Yes (27)

Draft:PEC-AD (36) · PEC-AD (34) · Draft:System (17) · PrivateEdition (11) · PEC-DC (10) · Draft:Mixed (10) · Draft:PEC-Dev (10) · PEC-Developer (9) · Mixed (8) · System (8) · Draft:SF (7) · STRMS (6) · Draft:HCA (6) · Draft:PEC-Admin (5) · Draft:PrivateEdition (4) · UseCases (4) · ATC (4) · WebRTC (4) · ContentAdmin (4)

Other values: ; AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:GPWFM Draft:GVP Draft:PE-GPR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:WFM GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes User:Jose.druker@genesys.com User:Marudhu.pandian@genesys.com VM

None (112) · GenesysCloud (5) · GenesysEngage-cloud (80) · GenesysEngage-onpremises (37) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)

No · None · Yes · Other

None (128) · Administrator (39) · Administrator, Agent, Supervisor (4) · Administrator, Developer (1) · Administrator, Supervisor (1) · Agent (2) · Agent, Supervisor (56) · Supervisor (4)

Interdependencies (4) · Agent Assist tab (4) · Enabling monitoring in OpenShift Container Platform (3) · Architecture (3)

Other values: ; About Digital Channels Admin About Event Stream About Genesys Engage cloud private edition About Workspace Web Edition Activation File for Genesys Choice Commercial Terms Activity History Agent Details Activity Report Agent namespace Agent Workspace (v9) Agent Workspace / Workspace Web Edition (SIP) use case APIs by Service Authentication (SSO) Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Chains Channels and the Channels tab Chat Chat Bots Click-to-Dial Cloud Data Download Service Overview Co-browse sessions Collaboration Configuration namespace Configure Agent UI Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure Workspace Web Edition Configuring SSO Contacts and interactions Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Deploy Webphone Designer on AKS Developer Sandbox Developing with the Service Client API Device icons (coming soon) Digital Email Email namespace Enabling monitoring in GKE Platform F5 BIG-IP for OpenShift Facebook Chat Feature support and known limitations General Data Protection Regulation (GDPR) General security and compliance information Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Engage on-premises licensing Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal metrics Genesys Predictive Engagement Chat Interaction Genesys Voice Platform (GVP) Get started Getting started Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Historical Reporting / Genesys CX Insights How Agent Workspace works How to handle a workitem How to manage workitems Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Installing Integrating Gplus Adapter Interaction history views Interaction namespace Internal interactions Introduction to Engage Cloud APIs Knowledge tab Licensing Overview for Genesys Choice Customers Logs Macros and Job Aids Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Managing Accessibility for Agent Workspace Media namespace Messaging Metrics Metrics and Alerts Migrating from on-premises licensing Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service Naming conventions Navigating Agent Workspace Omnichannel Desktop Outbound campaigns Outbound Communication Terms Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Prepare for Gmail integration Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Provision Workspace Web Edition Public Repository Links Redis requirements for Voice services Related interactions Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Schedule Callback Screen Pop Secure Email Overview Security Terms for Cloud Services Setup VXLAN tunnels to the Openshift Cluster SMS Chat Standard responses Statistics Overview Storage requirements Summary of monitoring support Supervising agents Support & SLAs for Genesys Multicloud CX Supported security standards System namespace Task Routing Overview Team Communicator Telemetry Integration Tenant Settings The Contact Directory and contact management Third-party licenses Third-Party Messaging Overview TLS for Genesys Engage Servers Twitter Chat Types of tracked data Typography Upgrade, rollback, or uninstall Designer User Data Management Overview Using Copy and Paste Format for Statistics Using Sensitive Data Using the Developer Console Videos: Using Workspace Voice Bots Voice Calls Voice namespace Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects WhatsApp Chat Workbins Workitems Workspace Web Edition with Genesys Digital Channels

None (39) · Workitems (3)

Other values: ; 3rd party licenses Accessibility for Agent Workspace Activity History Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Details Activity Report Agent namespace Agent Workspace (v9) Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Calls Chains Channels and the Channels tab Chat Chat Bots Click-to-Dial Co-browse sessions Collaboration Configuration namespace Configure Agent UI Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure WWE Configuring SSO Contacts and interactions Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Deploy Webphone Designer Designer on AKS Developing with the Service Client API Device icons (coming soon) Digital Digital Channels Email Email namespace Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform F5 BIG-IP for OpenShift Facebook Chat Feature support General Architecture General Data Protection Regulation (GDPR) General security and compliance information Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal metrics Genesys Predictive Engagement Getting started Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP How Agent Workspace works How to handle a workitem Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Integrating Gplus Adapter Interaction history views Interaction namespace Internal interactions Knowledge tab Licensing for Genesys Choice customers Logs Manage field codes Manage PII Manage SMS Keywords Manage standard responses Media namespace Messaging Metrics Metrics and Alerts Migrating from on-premises licensing Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service Naming conventions Navigating Agent Workspace Omnichannel Desktop On-premises activation file Outbound campaigns Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Prepare for Gmail integration Provision an API key for GES Provision Event Stream Provision WWE Public Repository Links Redis requirements for Voice services Related interactions Reporting Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Schedule a callback Screen Pop Security Terms for Cloud Services Setup VXLAN tunnels to the OpenShift Cluster SMS Chat Standard responses Suite Level Requirements Summary of monitoring support Supervising agents Support & SLAs for Genesys Multicloud CX Supported security standards System namespace Team Communicator Telemetry Integration The Contact Directory and contact management TLS Twitter Chat Types of tracked data Typography Unrestricted activation file Upgrade, rollback, or uninstall Use Cases Using Copy and Paste Format for Statistics Using Sensitive Data Videos: Using Workspace Voice Bots Voice namespace WebRTC agents WFM Configuration Objects WFM Policy Objects WhatsApp Chat Workbins Workspace Web Edition

None (225) · ADResponse (4) · ADResponses (2) · Journey Shaping (1) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (27) · Admin (13) · AdminGuide (1) · Administrator (21) · Agent (60) · AgentGuide (1) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (27) · Designer (2) · DESPEGuide (2) · DevConsole (1) · GenChoiceTermsCond (3) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · Licensing (5) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (3) · Small (1) · STRMSPEGuide (3) · Supervisor (2) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3) · WWEPEGuide (6)

None (217) · Agent Workspace (3) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (233) · CE16, CE18, CE19, CE27, CE29 (2)

None (221) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)