Interdependencies

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This topic is part of the manual Genesys Multicloud CX Use Cases for version Current of Genesys Use Cases.



This page lists all Genesys Multicloud CX use cases and the other use cases that must be, can be or cannot be (Exceptions) implemented with them.

Use CaseAll of the following required:At least one of the following required:OptionalExceptions

Genesys Work and Lead Distribution (BO02)

None

None None

Genesys Predictive Routing for Customer Service (BO06)

None

Genesys Call Routing (CE01)

None

None None None

Genesys Callback (CE03)

None None None

Genesys Customer Authentication (CE07)

None

None None

Genesys Voice Payment (CE08)

None None

Genesys Outbound Dialer (CE11)

None None None

Genesys SMS & Email Notifications (CE12)

None

None None None

Genesys Omnichannel Notifications (CE13)

None None

Genesys Email Routing (CE16)

None

None None

Genesys Chat Routing (CE18)

None

None None None

Genesys Social Media Routing (CE19)

None

None None None

Genesys Digital Callback (CE22)

None

None None None

Genesys Co-browse (CE27)

None

None None

Genesys Knowledge Management (CE28)

None

None None

Genesys SMS Routing (CE29)

None

None None None

Genesys Chatbots (CE31)

None

None

Genesys Messaging (CE34)

None

None None

Genesys Predictive Engagement (CE37)

None

None None

Genesys Voicebots (CE41)

None None

Genesys Personalized Routing with Callback (CE43)

None

None None

Genesys Training and Activity Scheduling (EE12)

None

None None

Genesys IVR Recording (EE21)

None

None None

Genesys WFM Third-Party Integration (EE27)

None

None None

Genesys Task-based Scheduling (EE28)

None

None None

Genesys Predictive Routing for Sales (SL06)

None

Genesys Forecasting and Scheduling (WF01)

None

None None

Genesys Interaction Analytics (WF02)

None None None

Genesys Speech Analytics (WF03)

None

None None

Genesys Interaction Recording (WF04)

None

None None

Genesys Voice and Screen Recording (WF05)

None

None None

Genesys Quality Management (WF06)

None

None None