Supported security standards
From Genesys Documentation
Provides information on various industry standard security practices and operational controls.
Genesys Multicloud CX supports various industry standard security practices and operational controls. It is certified to meet the requirements of several industry-specific standards listed below.
Industry-specific standards
| Industry Standards / Certifications | Applicable | Multicloud CX Support | Description |
| PCI DSS |  
|
Yes | Payment Card Industry Data Security Standards |
| SOC2 Type II |
|
Yes | Service Organization Controls and related reports |
| ISO 27001 |
|
Yes | Information security management systems |
| ISO 27018 |
|
Yes | Information security management systems |
| HITRUST |
|
Yes | Health Information Trusted Alliance |
| Cyber Essentials (UK) |
|
Yes | Cyber Essentials |
| GDPR |
|
Yes | General Data Protection Regulation |
| CCPA |
|
Yes | California Consumer Privacy Act |
| FedRAMP (MGEP) | FedRAMP (MGEP) is a separate offering. | Yes | Securing Cloud Service for the Federal Government
|
For additional information, see our CSA Consensus Assessments Initiative Questionnaire.
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