Interdependencies

This page lists all Genesys Engage On-Premises use cases and the other use cases that must be, can be or cannot be (Exceptions) implemented with them.

Use Case	All of the following required:	At least one of the following required:	Optional	Exceptions
Genesys Work and Lead Distribution (BO02)	None	None	Genesys Email Routing (CE16)	None
Genesys Task Distribution-Workgroup (BO03)	Genesys Work and Lead Distribution (BO02)	None	None	None
Genesys Personalized Task Distribution (BO04)	Genesys Work and Lead Distribution (BO02)	None	Genesys Task Distribution-Workgroup (BO03)	None
Genesys Predictive Routing for Customer Service (BO06)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Performance Management (EE14)	Genesys Callback (CE03) Genesys Customer Authentication (CE07) Genesys Voice Payment (CE08) Genesys IVR Personalization (CE09) Genesys Multimodal IVR (CE10) Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12) Genesys Co-browse (CE27) Genesys Knowledge Management (CE28) Genesys Chatbots (CE31) Genesys Voicebots (CE41)
Genesys KPI Insights (BO07)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Email Routing (CE16) Genesys Chat Routing (CE18)	None	None
Genesys Dynamic Case Management (BO11)	None	Genesys Work and Lead Distribution (BO02) Genesys Task Distribution-Workgroup (BO03)	Genesys Call Routing (CE01) Genesys Callback (CE03) Genesys IVR Personalization (CE09) Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12) Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Personalized Digital Routing (CE20) Genesys Digital Callback (CE22) Genesys Co-browse (CE27) Genesys Messaging (CE34)	None
Genesys Call Routing (CE01)	None	None	None	None
Genesys Personalized Routing (CE02)	None	None	Genesys Customer Authentication (CE07)	None
Genesys Callback (CE03)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	None	None
Genesys Customer Authentication (CE07)	None	None	Genesys Personalized Routing (CE02)	None
Genesys IVR Personalization (CE09)	Genesys Customer Authentication (CE07)	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	None	None
Genesys Multimodal IVR (CE10)	None	None	Genesys Customer Authentication (CE07) Genesys Voice Payment (CE08) Genesys IVR Personalization (CE09)	None
Genesys Outbound Dialer (CE11)	Genesys Call Routing (CE01)	None	None	None
Genesys SMS & Email Notifications (CE12)	None	None	None	None
Genesys Omnichannel Notifications (CE13)	Genesys Outbound Dialer (CE11) Genesys SMS & Email Notifications (CE12)	None	Genesys Call Routing (CE01) Genesys Email Routing (CE16) Genesys SMS Routing (CE29)	None
Genesys Email Routing (CE16)	None	None	Genesys Work and Lead Distribution (BO02)	None
Genesys Chat Routing (CE18)	None	None	None	None
Genesys Social Media Routing (CE19)	None	None	None	None
Genesys Personalized Digital Routing (CE20)	None	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys SMS Routing (CE29)	None	None
Genesys Click-to-Call (CE21)	None	None	None	None
Genesys Digital Callback (CE22)	None	None	None	None
Genesys Co-browse (CE27)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Chat Routing (CE18) Genesys Click-to-Call (CE21) Genesys Digital Callback (CE22)	None	None
Genesys Knowledge Management (CE28)	None	None	None	None
Genesys SMS Routing (CE29)	None	None	None	None
Genesys Chatbots (CE31)	None	Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29) Genesys Messaging (CE34)	Genesys Personalized Digital Routing (CE20) Genesys Knowledge Management (CE28) Genesys Predictive Engagement (CE37)	None
Genesys Messaging (CE34)	None	None	Genesys Social Media Routing (CE19) Genesys Chatbots (CE31)	None
Genesys Predictive Engagement (CE37)	None	Genesys Chat Routing (CE18) Genesys Chatbots (CE31)	None	None
Genesys Voicebots (CE41)	Genesys Call Routing (CE01)	None	Genesys Predictive Routing for Customer Service (BO06) Genesys Knowledge Management (CE28)	None
Genesys Workforce Scheduling for Voice (EE01)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	None	None
Genesys Omnichannel Workforce Scheduling (EE02)	None	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29)	None	None
Genesys Shrinkage Management (EE03)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Schedule-based Routing (EE04)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02) Genesys Email Routing (CE16) Genesys Social Media Routing (CE19) Genesys SMS Routing (CE29) Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02)	None	None
Genesys Voice Recording (EE07)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	None	None
Genesys Voice and Screen Recording (EE08)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	None	None
Genesys Quality Management (EE09)	None	Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)	None	None
Genesys Employee Schedule Preferences (EE10-A)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Employee Schedule Preferences (EE10-B)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Employee Schedule Preferences (EE10-C)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Employee Schedule Preferences (EE10-D)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Shift Bidding (EE11)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Training and Activity Scheduling (EE12)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Skills Assessment (EE13)	None	None	None	None
Genesys Performance Management (EE14)	None	None	None	None
Genesys Proficiency Development (EE15)	None	Genesys Performance Management (EE14) Genesys Skills Management (EE16)	None	None
Genesys Skills Management (EE16)	Genesys Skills Assessment (EE13) Genesys Performance Management (EE14)	None	None	None
Genesys Outsourcer Management (EE17)	Genesys Skills Management (EE16)	None	None	None
Genesys Compliance Certification (EE19)	Genesys Skills Assessment (EE13)	None	None	None
Genesys Employee Onboarding (EE20)	Genesys Skills Assessment (EE13)	None	None	None
Genesys IVR Recording (EE21)	None	Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)	None	None
Genesys Speech Analytics (EE22)	None	Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)	None	None
Genesys Advanced Text and Speech Analytics (EE23)	Genesys Speech Analytics (EE22)	None	None	None
Genesys Text and Speech Analytics for Customer Service (EE24)	Genesys Speech Analytics (EE22)	None	None	None
Genesys Text and Speech Analytics for Compliance (EE25)	Genesys Speech Analytics (EE22)	None	None	None
Genesys Back-office Scheduling (EE26)	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02)	Genesys Work and Lead Distribution (BO02) Genesys Task Distribution-Workgroup (BO03) Genesys Personalized Task Distribution (BO04)	None	None
Genesys WFM Third-Party Integration (EE27)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Task-based Scheduling (EE28)	None	Genesys Workforce Scheduling for Voice (EE01) Genesys Omnichannel Workforce Scheduling (EE02) Genesys Back-office Scheduling (EE26)	None	None
Genesys Compliance Recording (EE29)	None	Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)	None	None
Genesys Selective Recording (EE30)	None	Genesys Voice Recording (EE07) Genesys Voice and Screen Recording (EE08)	None	None
Genesys Predictive Routing for Sales (SL06)	None	Genesys Call Routing (CE01) Genesys Personalized Routing (CE02)	Genesys Email Routing (CE16) Genesys Chat Routing (CE18) Genesys Social Media Routing (CE19) Genesys Performance Management (EE14)	Genesys SMS & Email Notifications (CE12)